You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
Started about 3 weeks ago & occurs at least every 2 minutes. Shows old Apple ID that cannot be erased so I can't sign in on this pop up screen. I can, however, sign in to ICloud with correct ID when this is happening. Occurs relentlessly. It has popped up several times while I am typing this question. I have to close out the pop up every time, and then it returns shortly.
Windows, Windows 10
FYI: After an hour on the phone + screen sharing, I am finally free of the pop up window! I'm so grateful for the suggestion to call Apple support since I think I'd still be going crazy with the pop up without the extensive help I got this morning.
FYI: After an hour on the phone + screen sharing, I am finally free of the pop up window! I'm so grateful for the suggestion to call Apple support since I think I'd still be going crazy with the pop up without the extensive help I got this morning.
Hey there Tekno_dummy,
Thanks for reaching out to the Apple Support Communities. To get started, are you being asked to sign in to a previous Apple ID email that you changed? If so, did you follow the steps in the following resource after changing the Apple ID: What to do after you change your Apple ID or password - Apple Support
If so, based on the information you've provided, the best option would be to reach out to Apple Support directly from this link here: Get Support - Apple
They would be the best option to take a closer look into the issue from here.
Best regards.
Hi Chris_V89,
Thanks for your response. I'm being asked to sign in with a previous email that was a part of my Apple ID for years until some months ago--I changed to a new ID and that pre-dated my icloud pop up issues by several months. Although I didn't know I was supposed to do anything after changing my ID, the correct ID shows up on my phone and I can use the new ID to sign in to icloud.com on my windows pc. As I think I noted, the email on the popup can't be changed, but I can select something saying I have forgotten my apple ID or password. But I am very leery of trying to set up something totally new when it's the popup that's the problem. I read somewhere that I should download an iCloud for windows app, but I've been unsuccessful at that & don't know how that would help since I can sign in to icould.com on my pc. Anyway, I am now going to follow your advice and contact Apple support. I just went to our state's only Apple store earlier in the week about a phone issue--can't believe I didn't ask about this annoying problem when I was there! Thanks so much for being willing to try to help.
Tekno_dummy,
Thanks for keeping us updated. Contacting Apple Support directly would be the best course of action.
Let us know if you have additional questions.
Cheers.
How to stop icloud sign in screen pop up on windows PC
