my family are able to access Music and playlists through my Family Sharing account. however, when on of them got a new phone, the library exists, but no playlists are viewable. How can they get these back (have already toggled Playlists in Music on and off to no effect)?
iPhone 14 Pro
Greetings Pierogas,
If you are unable to see content on a new device, begin by checking for Sync Library settings being correct.
If songs are missing from your music library after you turn on Sync Library - Apple Support
"First, check these things
Take care.
Greetings Pierogas,
If you are unable to see content on a new device, begin by checking for Sync Library settings being correct.
If songs are missing from your music library after you turn on Sync Library - Apple Support
"First, check these things
Take care.
Hello Pierogas,
If you're describing your family members not having access to the playlists that you have created within your Apple Music library, then that is expected behavior, as each family member will have their own Apple Music library and should be using their own Apple ID with Family Sharing.
You can see that outlined here:
And each family member gets their own personal music library, and music recommendations based on what they love to listen to.
Playlists can be made public, and followers can see and listen to it via Apple Music, however that is not a feature of Family Sharing. You can read those details here: See what friends are listening to in Apple Music on your iPhone, iPad, or Android device - Apple Support
See what your friends are listening to
To see and play music that your friends are sharing, go to Listen Now, then scroll down to Friends Are Listening To.
To see a specific friend's profile, go to your profile, then tap their photo under Followers or Following. From here, you can see their shared playlists and what they're listening to.
If that feature, or if playlists from the Apple Music library aren't available for your family members, then reach out to Apple Support directly to help investigate the unexpected behavior. They'll have the tools necessary to help resolve the issue.
You can reach them by clicking here: Apple Support or calling the most local number in your region: Contact Apple for support and service
Cheers!
Hi Pierogas,
Thanks for following up. Next, let's reach out to support directly to take a closer look into this.
Contact Apple for support and service
Cheers.
Hi - thanks for the response, but it isn’t really helping the problem described.
I am the account holder and have the Apple Family Sharing account, and my device and content haven’t changed. Members of the family group have changed their devices, and can see all of the Apple Music library, but none of the playlists associated with it.
I have previously changed my device and not lost access to these, as has another family member. So there should be some way of restoring this.
Thanks Chris. My family members did have access to my music library and playlists when they first joined family sharing; the only thing that has changed is that two of them have new handsets. They had created their own playlists in that shared area (which I can share back to them as a partial workaround) - it just seems very odd that what they were able to access simply disappeared with no change in permissions etc
Family Sharing - Playlists
