Zoom wants me to install and upgrade. I try but it fails every time. Error 10002.

Is it my computer?

Is it. bug in the Zoom update?

It's bugging me.

MacBook Pro 16″, macOS 13.1

Posted on Jan 18, 2023 3:56 PM

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James Brickley

Level 5

5,680 points

Posted on Jan 19, 2023 6:12 AM

It's possible you are further out of date than expected by the code in the self-update tool. Go to https://zoom.us/download and re-download Zoom and install over the top of your existing version. That should work.

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James Brickley

Level 5

5,680 points

Jan 19, 2023 6:12 AM in response to Steven Weinberg1

Jan 19, 2023 7:55 AM in response to James Brickley

James, that did the trick. Thank you. never knew there'd be an expiration date for the code in the self-update tool. I'll keep that in mind for other self-updating apps, as well.

Jan 19, 2023 3:27 PM in response to Steven Weinberg1

Zoom has improved the update process in the latest versions it should more aggressively offer to update.

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Zoom wants me to install and upgrade. I try but it fails every time. Error 10002.