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I have asked this before but can’t find the request. The screen keyboard on my wife’s ipad often is not responding to some of the letters. A shut down and start up again often helps but does not solve the issue. Have others found this problem? Any advice welcome
[Re-Titled by Moderator]
iPad Pro, 11-inch, 4th Gen, Wi-Fi
You’ve tried a shut-down and restart, but have you tried a forced-restart? The forced-restart will often clear an isolated software issue:
Force restart iPad (models with Face ID or with Touch ID in the top button)
If your iPad doesn’t have the Home button, do the following:
Force restart iPad (models with the Home button)
Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
If the problem persists - a factory restore will be recommended - as this installs a fresh copy of the most recent version of iPadOS:
Restore your iPhone, iPad, or iPod to factory settings - Apple Support
If still unresolved, you would be best advised to seek assistance directly from from Apple Support - and request a remote diagnostic test. You can contact the Support Team using the Support link at top-right or bottom-left of this page. Alternatively and perhaps easier, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:
https://apps.apple.com/gb/app/apple-support/id1130498044
You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad:
You’ve tried a shut-down and restart, but have you tried a forced-restart? The forced-restart will often clear an isolated software issue:
Force restart iPad (models with Face ID or with Touch ID in the top button)
If your iPad doesn’t have the Home button, do the following:
Force restart iPad (models with the Home button)
Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
If the problem persists - a factory restore will be recommended - as this installs a fresh copy of the most recent version of iPadOS:
Restore your iPhone, iPad, or iPod to factory settings - Apple Support
If still unresolved, you would be best advised to seek assistance directly from from Apple Support - and request a remote diagnostic test. You can contact the Support Team using the Support link at top-right or bottom-left of this page. Alternatively and perhaps easier, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:
https://apps.apple.com/gb/app/apple-support/id1130498044
You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad:
iPad screen keyboard often does not work for some letters
