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Whenever i’m on facetime with someone and someone else calls me i will answer on my phone. Every time i hang up the call on my phone it also hangs up my facetime call that had nothing to do with it. Why?
Hi all4nori,
To help isolate this behavior further, test after turning FaceTime off and back on, ensure your device has the latest version of iOS, and test after restarting your iPhone. Check out those suggestions here: If you can't make or receive a FaceTime call on your iPhone or iPad - Apple Support
Update your FaceTime settings after you set up a new device
If you experience issues with receiving a FaceTime call after set up, update your device with the following steps:
1. Update your device to the latest version of iOS or iPadOS if needed.
2. In the Settings app, tap Cellular. Make sure that your phone line turned on. If you use multiple SIMs, make sure that the phone number you want to use is selected and turned on.
3. In the Settings app, tap FaceTime. Turn FaceTime off and then back on.
4. Tap the phone number that you want to use with FaceTime.
If you have issues with Messages after you set up a new device, you can also update your Messages settings.
If you still need help
If none of the above reasons apply to you, and you still can't make or receive FaceTime calls, follow these steps:
1. Make sure that your device has a Wi-Fi connection to the internet or a cellular-data connection.
Learn more if you're using router, firewall, or security software that restricts internet access.
2. If you're trying to use FaceTime over cellular, make sure that Use Cellular Data is on for FaceTime. Go to Settings and tap Cellular or tap Mobile Data, then turn on FaceTime. If you're using an iPad, you might see Settings > Cellular Data.
3. Go to Settings > FaceTime and make sure that FaceTime is on.
4. Go to Settings > General > Date & Time and turn on Set Automatically.
5. Restart your device.
6. Update your device to the latest version of iOS or iPadOS.
If the issue persists, then reach out to Apple Support directly to help investigate the behavior: Contact - Official Apple Support
Kind regards.
Hi all4nori,
To help isolate this behavior further, test after turning FaceTime off and back on, ensure your device has the latest version of iOS, and test after restarting your iPhone. Check out those suggestions here: If you can't make or receive a FaceTime call on your iPhone or iPad - Apple Support
Update your FaceTime settings after you set up a new device
If you experience issues with receiving a FaceTime call after set up, update your device with the following steps:
1. Update your device to the latest version of iOS or iPadOS if needed.
2. In the Settings app, tap Cellular. Make sure that your phone line turned on. If you use multiple SIMs, make sure that the phone number you want to use is selected and turned on.
3. In the Settings app, tap FaceTime. Turn FaceTime off and then back on.
4. Tap the phone number that you want to use with FaceTime.
If you have issues with Messages after you set up a new device, you can also update your Messages settings.
If you still need help
If none of the above reasons apply to you, and you still can't make or receive FaceTime calls, follow these steps:
1. Make sure that your device has a Wi-Fi connection to the internet or a cellular-data connection.
Learn more if you're using router, firewall, or security software that restricts internet access.
2. If you're trying to use FaceTime over cellular, make sure that Use Cellular Data is on for FaceTime. Go to Settings and tap Cellular or tap Mobile Data, then turn on FaceTime. If you're using an iPad, you might see Settings > Cellular Data.
3. Go to Settings > FaceTime and make sure that FaceTime is on.
4. Go to Settings > General > Date & Time and turn on Set Automatically.
5. Restart your device.
6. Update your device to the latest version of iOS or iPadOS.
If the issue persists, then reach out to Apple Support directly to help investigate the behavior: Contact - Official Apple Support
Kind regards.
Facetime call ending whenever I hang up on someone else
