Black screen with Apple TV 4k 2017

Hi,


I have a problem with my Apple TV 4K 2017. Since 7-8 months. Each time... 10-20 minutes after I open my tv and use Apple TV. I have a black screen. That's stop the sound. I have black screen 5-10 seconds and all come black after. I have this problem only after I started the TV, after... later I don't have this problem again.


I have a Samsung TV UN55MU6300... Audio Receiver Sony str-dh790. All Connected with HDMI cable UGREEN 8K HDMI Cable, Ultra HD High Speed 48Gbps HDMI 2.1.


I tried to change the cable. Change the input on receiver and on TV.


Have you a solution ?


Thank you very much :)

Posted on Jan 19, 2023 1:40 PM

Reply
1 reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Black screen with Apple TV 4k 2017

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.