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iPad Pro 11" (4th gen) 2022 model. Exchange for faulty device.

I just bought an iPad. it came with a faulty display. I talked to support and they offered me express replacement. I've done some research and I found out that sometimes the devices are refurbished. I really DON'T want a refurb because I just bought this device brand new! since it's still so new to the market and I don't know if they even have any refurbs of this model yet. I wanted to know how likely it is that I'm going to get a refurb. I really want a new device and I'm afraid that won't be the case. now I'm scared.

iPad Pro, 11-inch, 4th Gen, Wi-Fi

Posted on Jan 19, 2023 2:08 PM

Top-ranking reply

imobl

Level 7

20,664 points

Posted on Jan 19, 2023 3:13 PM

If purchased directly from Apple, in most locations you can

return the iPad with no questions asked for 14 days and then

order a new one. If purchased from other than Apple, the return

policy of the seller will govern. If purchased from Apple and past

the 14 day return window, replacement may be with new or

refurbished device at Apple's discretion.

Here is a link to warranty info for the US (if you are not in the

US, search for warranty for your location):

Your Hardware Warranty

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iPad Pro 11" (4th gen) 2022 model. Exchange for faulty device.

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