Signed in and won’t play

Has anyone has the issue in the Apple TV app on your phone where you’re signed in, subscription is verified, and the app won’t let you play subscriber content (aka anything but the first episode of an Apple show)? This happens every so often and resolves after a few days, but it’s frustrating. I use the Apple TV app on my phone to play shows, not on an Apple TV, so the issue is specific to the phone app. Can anyone shed some light on this?

iPhone 12 Pro, iOS 16

Posted on Jan 19, 2023 5:49 PM

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3 replies

Jan 19, 2023 6:49 PM in response to MansaMusa88

The issue randomly resolves (usually days to a week later) without anything from me besides repeated trying to watch and, annoyingly, not being able to do so. I’ve logged out and back in again. I’ve turned the phone off and back in again. All the IT crowd fixes. Just can’t figure it out. Good luck with the laptop. How long has your issue been going on? Is it persistent or also fleeting?

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Signed in and won’t play

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