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Since the improved interface of iCloud drive is released, I am not able to reach all of my documents. This is really a problem. I tried several times, but the page is not loading for me.
I have tried it on my iPhone and on a normal laptop.
Anyone who recognizes this or know what to do?
Hello annemarieke33,
To help us get a better understanding of the issue, we’d like to ask a few questions.
1. What process are you using to try and access your documents in iCloud Drive?
2. Do you receive any errors when trying to access your documents? If so, what does the error say?
The above information will help us plan how to proceed.
Please also check out the information in this link to ensure the correct process is being used to access your files in iCloud Drive, so we can make sure there's no issue there: Access and manage your files in iCloud Drive
Access your files in iCloud Drive
Sign in to iCloud with the same Apple ID on all of your devices. Then you can access your files in iCloud Drive in a number of ways.
On your Mac
You can access iCloud Drive in the Finder on your Mac.
When you add your Desktop and Documents folders to iCloud Drive, you can access all of the files in those folders anywhere you use iCloud. Learn more about adding Desktop and Documents to iCloud Drive.
On your iPhone, iPad, or iPod touch
If you're on a device with iOS 11 or later, you can access your files from the Files app.
On iCloud.com
From a supported browser, sign in to iCloud.com with your Apple ID.
On your PC
On your PC with Windows 10 or later and iCloud for Windows, you can go to iCloud Drive in File Explorer.
Thanks!
Hello annemarieke33,
To help us get a better understanding of the issue, we’d like to ask a few questions.
1. What process are you using to try and access your documents in iCloud Drive?
2. Do you receive any errors when trying to access your documents? If so, what does the error say?
The above information will help us plan how to proceed.
Please also check out the information in this link to ensure the correct process is being used to access your files in iCloud Drive, so we can make sure there's no issue there: Access and manage your files in iCloud Drive
Access your files in iCloud Drive
Sign in to iCloud with the same Apple ID on all of your devices. Then you can access your files in iCloud Drive in a number of ways.
On your Mac
You can access iCloud Drive in the Finder on your Mac.
When you add your Desktop and Documents folders to iCloud Drive, you can access all of the files in those folders anywhere you use iCloud. Learn more about adding Desktop and Documents to iCloud Drive.
On your iPhone, iPad, or iPod touch
If you're on a device with iOS 11 or later, you can access your files from the Files app.
On iCloud.com
From a supported browser, sign in to iCloud.com with your Apple ID.
On your PC
On your PC with Windows 10 or later and iCloud for Windows, you can go to iCloud Drive in File Explorer.
Thanks!
Thank you for replying and providing me with the information. I was able to access my drive via my phone. Via windows I wasn't successful however I think it has to do with the profile I have within the company which owns the laptop. At least I am very happy to have found my documents back via my Iphone.
Not able to reach documents on iCloud drive
