Question marked as Best reply User profile for user: ProustGiulio ProustGiulio User level: Level 10 208,253 points Jan 20, 2023 9:14 AM in response to jamaica213 You can make an appointment:Online:--> Genius Bar Reservation and Apple Support Options - Apple;Contacting a local Apple Store or AASP (Apple Authorized Service Provider);Using the "Apple Store" app, available and downloadable from AppStore.RegardsGiulio Show more Less Reply Link