Thank you!
Here is the complete output of the diagnostic tests:
Microsoft Windows 10 x64 (Build 19045)
Microsoft Corporation Surface Book 2
iTunes 12.12.7.1
Store Package 12127.1.57051.0
FairPlay 2.20.6
Apple Mobile Device Driver 486.0.0.0
Apple iPod Driver not found.
Bonjour 3.1.0.2 (333.18)
Gracenote SDK 3.06.1.3084
Gracenote MusicID 3.06.1.3084
Gracenote Submit 3.06.1.3084
Gracenote DSP 3.06.1.3084
iCloud for Windows 14.1.0.108
iTunes Serial Number 000001F0F370341C
Current user is not an administrator.
The current local date and time is 2023-01-20 14:30:12.
iTunes is not running in safe mode.
WebKit accelerated compositing is disabled.
HDCP is supported.
Core Media is supported.
Display scaling 200.00
**** Runtime Libraries ****
c:\windows\system32\ucrtbase.dll: 10.0.19041.789
c:\program files\windowsapps\microsoft.vclibs.140.00.uwpdesktop_14.0.30704.0_x64__8wekyb3d8bbwe\msvcp140.dll: 14.30.30704.0
c:\program files\windowsapps\microsoft.vclibs.140.00.uwpdesktop_14.0.30704.0_x64__8wekyb3d8bbwe\vcruntime140_1.dll: 14.30.30704.0
c:\program files\windowsapps\microsoft.vclibs.140.00.uwpdesktop_14.0.30704.0_x64__8wekyb3d8bbwe\vcruntime140.dll: 14.30.30704.0
c:\windows\system32\msvcp110_win.dll: 10.0.19041.546
**** External Plug-ins Information ****
Bonjour service 3.1.0.2 (333.18) is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {75D3D39B-0806-4AA5-AB01-DD527866DA0D}
Description: Bluetooth Device (Personal Area Network)
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 19:00:00 1969
Lease Expires: Wed Dec 31 19:00:00 1969
DNS Servers:
Adapter Name: {0F10B2C2-B646-4093-BBDE-4FBD77E68E52}
Description: Marvell AVASTAR Wireless-AC Network Controller
IP Address: 192.168.100.92
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.100.1
DHCP Enabled: Yes
DHCP Server: 192.168.100.1
Lease Obtained: Fri Jan 20 13:37:37 2023
Lease Expires: Wed Dec 31 19:00:00 1969
DNS Servers: 192.168.100.1
Adapter Name: {7D15DE3B-2EDC-4E0C-AD2E-2023C1A5AD88}
Description: Microsoft Wi-Fi Direct Virtual Adapter
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 19:00:00 1969
Lease Expires: Wed Dec 31 19:00:00 1969
DNS Servers:
Adapter Name: {445B0D71-2765-4AC7-B71B-42BA6EB65D30}
Description: Microsoft Wi-Fi Direct Virtual Adapter #2
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: No
DHCP Server:
Lease Obtained: Wed Dec 31 19:00:00 1969
Lease Expires: Wed Dec 31 19:00:00 1969
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was successful.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2023-01-20 14:22:09.
**** Device Connectivity Tests ****
iPodService not found.
AppleMobileDeviceProcess 529.0.0.10 is currently running.
No Universal Serial Bus Controller found.
No FireWire (IEEE 1394) Host Controller found.
Connected Device Information:
iPhone 13, running firmware version 16.2
Serial Number: Y3CQYXYDXF
George’s iPad (2), iPad (6th generation) (Wi-Fi + Cellular) running firmware version 16.2
Serial Number: GG7X71JYJF89
Most Recent Devices Not Currently Connected:
iPod touch (7th generation) running firmware version 15.5
Serial Number: CCQYW0UDM93L
**** Device Sync Tests ****
Sync tests completed successfully.
