iPhone 14 won’t connect to internet via WiFi

My phone constantly stops connecting to the internet. There is no pattern and this happens multiple times per hour. Other devices (computer, TV) are connected just fine, while none of the apps on my phone can reach the internet. WiFi connection is solid and the settings give no indication of a problem. Restarting the phone does nothing.

Posted on Jan 21, 2023 1:34 PM

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Posted on Mar 8, 2023 3:08 PM

This helped. I had SharkVPN installed and removed it. Fixed the issue and I now have internet across the board. To others still experiencing this: Please remove any third party VPNs from your device. Resetting won't rectify the issue.

173 replies

Jan 23, 2023 9:43 PM in response to PJSBend

PJSBend Said:

"iPhone 14 won’t connect to internet via WiFi: My phone constantly stops connecting to the internet. There is no pattern and this happens multiple times per hour. Other devices (computer, TV) are connected just fine, while none of the apps on my phone can reach the internet. WiFi connection is solid and the settings give no indication of a problem. Restarting the phone does nothing."

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Troubleshooting iPhone WiFi:

Four Thoughts:

A. Clear Temporary Internet Files:

If connecting is unsuccessful, try clearing out your Temporary Internet FilesHistoryCache, and Cookies Go Here: Clear your Safari browser history and set up content blockers on your iPhone, iPad, or iPod touch


B. Try manually restarting your iPhone:

  1. Go To: Settings
  2. Select: General
  3. Scroll to: the Very Bottom
  4. Select: Shut Down
  5. Slide Finger: to the Right
  6. Wait: 30 Seconds
  7. Power One: the iPhone
  8. Try this Once More


C. Is Cellular Data Enabled?:

Cellular Data always overrules Wi-Fi. So, if applicable, disable Cellular Data, if enabled, and see if you get Wi-Fi to work.


D. Troubleshooting Connectivity:

Wi-Fi: If your iPhone won’t Connect to a Wi-Fi Network - Apple Support

Mar 2, 2023 1:15 PM in response to con227

***227 wrote:

Like everyone else, really bad intermittent wifi…..randomly connects and then no internet. Mine is a business phone and causing big problems when travelling.
Worst decision I made…..should have stayed with my rock solid Samsung.

Who does “everyone else” include? Certainly not the vast majority of the 2 billion iPhone users around the world who do NOT have really bad intermittent Wi-Fi.


You are absolutely right. Every Samsung ever made has been absolutely perfect, which is why you never see any complaints in a Samsung forum.


So start by troubleshooting YOUR issue (not the non-issue of 2 billion iPhones):

  • FIRST, do you use VPN? If so, delete the VPN profile and app and see if that fixes it.
  • Does it happen with all Wi-Fi networks, or just one?
  • If it’s just one, have you tried restarting your router?
  • Have you tried different locations, both close to and far from the router?
  • Have you followed this guidance→Resolve Wi-Fi and Bluetooth issues caused by wireless interference - Apple Support
  • Have you tried “Forgetting” the network, restarting your phone, and the reconnecting?
  • Have you tried Reset Network Settings?
  • If it is all Wi-Fi networks have you again tried Reset Network Settings?
  • Have you tried 3rd party networks in different physical locations?
  • If it happens with all networks, and you are not using VPN, contact Apple support to have your hardware problem analyzed→Official Apple Support

Jan 23, 2023 7:33 PM in response to PJSBend

Hey PJSBend,


We'd recommend reviewing the information in this article as it provides steps to help resolve Wi-Fi issues: If your iPhone or iPad won't connect to a Wi-Fi network - Apple Support


"1. Make sure that your router is on and that you're within range

If you're too far from your Wi-Fi router, you can't get a signal, so make sure that you're within range.

2. Make sure that Wi-Fi is on and that you can see your network

Go to Settings > Wi-Fi and make sure that Wi-Fi is on. Tap the name of your Wi-Fi network to join. A blue checkmark beside a network name means that you're connected.

If you see Auto Join disabled under Settings > Wi-Fi > [Your Network], tap the More Info button and then tap Auto-Join.

An iPhone showing the Wi-Fi screen. There's a blue a checkmark next to the Wi-Fi network's name.

3. If asked, enter your Wi-Fi password

If asked, enter the password for your Wi-Fi network. Get help if you don't know your password.

Even if you enter the correct password, you might see an "unable to join the network" message or an "incorrect password" message. Restart all of your devices, then try to enter your password again.

4. Check for issues with your Wi-Fi network

If iOS or iPadOS detects an issue with your Wi-Fi connection, you might see a Wi-Fi recommendation under the name of the Wi-Fi network that you're connected to. For example, you might see the alert "No Internet Connection." To get more information, tap the Wi-Fi network.

 

An iPhone showing the Wi-Fi screen. There's an alert message under the Wi-Fi network's name.

5. Check your cables and connections

If you still can't connect to your network or get online, make sure that your router is connected to the modem and turned on.

6. Restart

Restart your iOS or iPadOS device.

Restart your router and cable or DSL modem by unplugging the device and then plugging it back in.

After you restart each device, see if you fixed the issue.

7. Reset your network settings

If you're using iOS or iPadOS 15 or later, tap Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.

If you're using iOS or iPadOS 14 or earlier, tap Settings > General > Reset > Reset Network Settings.

This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you've used before."


Thanks!

May 13, 2023 2:34 PM in response to PJSBend

Had this exact issue for the last few weeks. It has been driving me insane. It will not load anything on WIFI what so ever, no matter the networks, what i restarted and what i reset. Found a wifi setting using the i next to all my networks and found that private wifi address has been enable. I disabled this feature and my wifi has worked perfectly ever since.

If i turn it back on, my wifi will not connect or work.

Jun 3, 2023 7:30 AM in response to RTL 44

RTL 44 wrote:

1). Define "pretty much all of them".

Whenever a model has a problem you can tell if it’s real by a spike in posts about it, frequently into the thousands, and, in one case several years ago, 13,000 posts and 2.5 million views in just one thread (incidentally demonstrating how robust the forum software is). As there has been no such spike for Wi-Fi issues, it is not a problem for the vast majority of users.


2). Is there an acceptable percentage of ones that don't work properly?

Ones that don’t work properly either have setup, network or configuration problems, or a hardware failure. In either case it is fixable.


3). What statistical research have you done or have at your disposal to make this statement in the first place?

See my first answer.


4). Are you saying that all of us who have had the same issue are lying, incorrect, inexperienced, etc. about the workings of a network and wifi? It sure seems as if you are downplaying the issue. I haven't seen any complaints on here where this issue was limited to a single network. I know my issue occurs on every network I have tried - and that would be approaching 100 different networks. 


You haven’t read carefully. MOST of the posts are from users who have a problem with a single network, and not with other networks.


Any problem that occurs on only one network is a problem with the router, its settings, the settings on the phone for that network, or RF interference.


Here is a summary of what can cause Wi-Fi connection problems if they occur with more than one network:

  • Having a VPN profile installed and/or not properly configured, whether using VPN or not
  • Jailbreaking the phone
  • Having management or security profiles installed
  • Corrupted network database on the phone, correctable with Reset Network Settings
  • Interference from other devices that someone might travel with (e.g., an incompatible watch)
  • Hardware problem in the phone


The most basic test is to back up the phone, then restore it to factory settings and don’t restore the backup; set it up as a new phone. Does the Wi-Fi problem still exist on multiple networks? YES: Hardware. NO: Something in the setup or configuration that might or might not be in the backup.


If it works correctly after the factory reset, try restoring the backup to see if the problem returns.

Nov 3, 2023 12:41 PM in response to ravensgirl715

If you’ve got a VPN installed that is likely to be the cause. Even if it is not switched on.

I deleted my VPN app and that cured the problem. My Nord VPN came us with a solution how to cure the problem.

Thank you for your reply.

 

Please try to flush your network settings on iOS by following these steps:

 

  1. Open up Settings;
  2. Select General and then tap Transfer or Reset iPhone;
  3. Then, tap Reset, navigate to Reset Network Settings, and enter your device's lock passcode;
  4. Lastly, reboot your device.

 

Afterward, please check to see if the issue still persists. 

May 15, 2024 6:26 AM in response to PJSBend

Was having the same issue, resolved it by going into settings and deactivating VPN. Settings> General > VPN & Device Management> had to deactivate the McAffee first then VPN on phone. Once VPN "showed not connected", phone now connects to WIFI. Hope this helps others. Seems like every time I upgrade my iphone more and more issues, this 14 promax gives me problems constantly, smh.

May 16, 2024 12:42 PM in response to PJSBend

I like everyone on this string have been so frustrated with the problem of no WIFI or spotty WIFI. I thought I had tried everything suggested to no avail, but at last I have found the fix to the problem at least in my case. I went back to the VPN suggestion of turning off VPN. I use McAfee Secuity Suite. I had turned off the VPN, but I still had the problem of the WIFI disconnecting immediately. I then went back to the VPN into the next layer to McAfee Safe Browsing and pushed the blue information button on the right of the screen and disabled the Connet on Demand function. Then I did the same with the next item McAfee Secure VPN and disabled Connect on Demand. Vola, my WIFI came right up, and all Apps and internet functions statred working again. It has been at least six hour and no hiccups with my WIFI. The next thing I will work with McAfee to see how the no WIFI with their VPN can be resolved or is there any degradation to their security package due to the VPN issue as described herein. IN closing I have my WIFI back working on my iPhone 14 Plus.

May 24, 2023 11:00 AM in response to Lynda_

What troubleshooting have you done?


Do you use VPN? If you do, remove the profile and app.

What is your cellular signal strength?

Have you reset network settings:

If you're using iOS or iPadOS 15 or later, tap Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.

If you're using iOS or iPadOS 14 or earlier, tap Settings > General > Reset > Reset Network Settings.

This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you've used before.


Have you checked for a carrier update→Update your carrier settings on your iPhone or iPad - Apple Support

Mar 14, 2023 6:18 PM in response to pemurray

pemurray wrote:

This is also true in my case. I should have been more specific. WiFi connects, but not to internet. Other devices on my network connect to internet just fine. I turn off my phone and turn it back on and it connects to WiFi and internet. I have tried turning WiFi off, but this does not help. The only thing that resolves the issue is turning my phone off and then back on again. This most commonly happens in the morning when my phone has been asleep all night, but it has also happened after other long periods when I have not been using my phone.

Things to check:


  • As I asked earlier, are you using VPN? If you are, delete the VPN profile and app (don’t just turn it off) and test without VPN.
  • Open Wi-Fi, tap on the i next to the network that is connected without internet. Does the IP address begin 169.254? If it does, your router is not giving your iPhone a valid IP address, so the phone is generating one to create an ad hoc network, but won’t have internet - this is a router problem
  • Have you entered any custom DNS settings, rather than using the default that comes from your router?
  • Have you tested with other Wi-Fi networks?
  • Have you Reset Network Settings?

May 13, 2023 2:34 PM in response to PJSBend

Had this exact issue for the last few weeks. It has been driving me insane. It will not load anything on WIFI what so ever, no matter the networks, what i restarted and what i reset. Found a wifi setting using the i next to all my networks and found that private wifi address has been enable. I disabled this feature and my wifi has worked perfectly ever since. If i turn it back on, my wifi will not connect or work.

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iPhone 14 won’t connect to internet via WiFi

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