iPhone 14 won’t connect to internet via WiFi

My phone constantly stops connecting to the internet. There is no pattern and this happens multiple times per hour. Other devices (computer, TV) are connected just fine, while none of the apps on my phone can reach the internet. WiFi connection is solid and the settings give no indication of a problem. Restarting the phone does nothing.

Posted on Jan 21, 2023 1:34 PM

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Posted on Mar 8, 2023 3:08 PM

This helped. I had SharkVPN installed and removed it. Fixed the issue and I now have internet across the board. To others still experiencing this: Please remove any third party VPNs from your device. Resetting won't rectify the issue.

173 replies

Jun 9, 2023 12:34 PM in response to Lawrence Finch

The VPN solution works! I first tried all the usual suggestions (Wi-Fi on/off, modem reboot, forced restart, reset network settings, etc.). All did nothing. I finally decided to remove my ExpressVPN and my Wi-Fi came right on! This was a brand new 14, still hadn't finished updating all apps and such. It all finished once the Wi-Fi came on after the VPN removal. I suspect I can reinstall my VPN now, but it was definitely the obstacle to my Wi-Fi issue. I don't know what to tell those without a VPN. Good luck finding your answer.

Mar 14, 2023 1:46 PM in response to PJSBend

My phone, Iphone 14 pro Max, switches off of Wi-Fi when I’m not using it and switches back on when I use it. Phone was working fine until updated to 16.3. I tried everything including reset networks settings but that didn't fixed the issue. Updated to 16.3.1 hoping it will get fix but the issue still persist. The only solution, temporary solution, is turning my phone off and on but it only works fine for about 3 days and then it happens again.

I called customer support already, they run a diagnostic on my phone and they said nothing is wrong. I read a lot of forms trying to find a solution and there is a lot of people talking about this issue. If its a software issue please fix it in the next update. it gets very annoying when I have to restart the phone every 2/3 days. Nothing is wrong with my WIFI or my modem. All my other devices, including my husband Samsung Note 20 don't have any issues with WIFI connectivity. I tried every listed solution and nothing fix the issue. Also I have 2 friends, iphone 13 pro and iphone 11, that are facing the same issue after 16.3 that means it is not just me.

Jun 24, 2023 6:52 AM in response to jafulton

jafulton wrote:

I bought a 14 Pro Max yesterday and started having this problem the 1st evening. I tried all the reset and reboot suggestions without effect. Finally I deleted my vpn configuration and was immediately back on WiFi. I reinstalled the vpn and everything is still working fine.

See my post right above yours. It explains why that worked.

Mar 14, 2023 2:01 PM in response to Lawrence Finch

  • FIRST, do you use VPN? If so, delete the VPN profile and app and see if that fixes it.
    • So I can't use VPN with iPhone?
  • Does it happen with all Wi-Fi networks, or just one?
    • I only am connected to my WiFi for long enough to be an issue. The problem happens when my phone goes to sleep, and that has only happened at home so far.
  • If it’s just one, have you tried restarting your router?
    • This is not an issue with any other device on my WiFi network, so it can't be the router.
  • Have you tried different locations, both close to and far from the router?
    • Tried that
  • Have you followed this guidance→Resolve Wi-Fi and Bluetooth issues caused by wireless interference - Apple Support
    • I'll read this
  • Have you tried “Forgetting” the network, restarting your phone, and the reconnecting?
    • Yes. It doesn't help. The only thing that fixes it is if I turn off the phone and restart.
  • Have you tried Reset Network Settings?
  • If it is all Wi-Fi networks have you again tried Reset Network Settings?
  • Have you tried 3rd party networks in different physical locations?
    • No. I don't really have access to any third party networks except public WiFi which I generally don't use.


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iPhone 14 won’t connect to internet via WiFi

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