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My phone constantly stops connecting to the internet. There is no pattern and this happens multiple times per hour. Other devices (computer, TV) are connected just fine, while none of the apps on my phone can reach the internet. WiFi connection is solid and the settings give no indication of a problem. Restarting the phone does nothing.
Useless answer. Did you read what the problem is? A LOT of people is signaling the same problem, me included: a very expensive iPhone 14 Pro cannot see the wifi whereas ALL other devices, included old iPhones, can see it. As usual the answer is: the problem is wifi, not iPhone. Sorry, but I really expect better support from Apple!
Hey PJSBend,
We'd recommend reviewing the information in this article as it provides steps to help resolve Wi-Fi issues: If your iPhone or iPad won't connect to a Wi-Fi network - Apple Support
"1. Make sure that your router is on and that you're within range
If you're too far from your Wi-Fi router, you can't get a signal, so make sure that you're within range.
2. Make sure that Wi-Fi is on and that you can see your network
Go to Settings > Wi-Fi and make sure that Wi-Fi is on. Tap the name of your Wi-Fi network to join. A blue checkmark beside a network name means that you're connected.
If you see Auto Join disabled under Settings > Wi-Fi > [Your Network], tap the More Info button and then tap Auto-Join.
3. If asked, enter your Wi-Fi password
If asked, enter the password for your Wi-Fi network. Get help if you don't know your password.
Even if you enter the correct password, you might see an "unable to join the network" message or an "incorrect password" message. Restart all of your devices, then try to enter your password again.
4. Check for issues with your Wi-Fi network
If iOS or iPadOS detects an issue with your Wi-Fi connection, you might see a Wi-Fi recommendation under the name of the Wi-Fi network that you're connected to. For example, you might see the alert "No Internet Connection." To get more information, tap the Wi-Fi network.
5. Check your cables and connections
If you still can't connect to your network or get online, make sure that your router is connected to the modem and turned on.
6. Restart
Restart your iOS or iPadOS device.
Restart your router and cable or DSL modem by unplugging the device and then plugging it back in.
After you restart each device, see if you fixed the issue.
7. Reset your network settings
If you're using iOS or iPadOS 15 or later, tap Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.
If you're using iOS or iPadOS 14 or earlier, tap Settings > General > Reset > Reset Network Settings.
This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you've used before."
Thanks!
GregB505 wrote:
Interesting, you are dropping out of the thread without having answered my detailed response where I point out that I don’t have a VPN on my iPhone 14 Pro Max and that my previous IPhone 12 Pro Max and every other electronic device using Wi-Fi works perfectly, but my iPhone 14 Pro Max intermittently drops Wi-Fi and requires a workaround (turn the Wi-Fi setting off and on again) to get it to reconnect. Why doesn’t an actual, active Apple employee review this Support site and provide some meaningful support?
Like just about every large company Apple has both formal technical support and an area where users can discuss technical issues with other users. And, like all of those other companies, Apple does not participate in any significant way in the user-to-user discussions, as that might inhibit the free flow of ideas. The formal name of this area is Apple Support Communities. The “Communities” should be a giveaway that this isn’t a formal support site. And if that doesn’t, the site itself is https://discussions.apple.com. The “discussions” is another giveaway.
Apple’s formal support can be reached several ways:
Note that both of the above have options to receive a callback or chat
About the only communications method not used by Apple support is inbound email, probably because the volume would be overwhelming, and separating the wheat from the chaff (or, to us engineers, a poor signal to noise ratio) would be almost impossible.
That isn’t what anyone said. But you may have to choose a VPN designed to work with iOS, and you have to set it up correctly. However, VPN frequently creates more problems than it solves. But one important fact is that when you install VPN it configures itself to the specific hardware, iOS version and network that the phone uses. If any of those change it can break the VPN. So any time you change any of these you may need to delete the VPN app and profile, restart your phone then add them back (if you still want to use VPN) so it can configure itself to the new environment.
Here's Apple's advice on VPN→
And something to think about→Don't use VPN - GITHUB
There are two legitimate purposes for using VPN:
Any other use is risky, and can lead to problems like the one discussed in this thread. VPN disguises your location by making you appear to be somewhere else in the world. But you usually can’t control that “somewhere else”, and if it is in a location that an app isn’t approved for the app won’t work. Plus the fact that the provider of the VPN knows everything about you and your location, as well as what sites you access through the VPN. So you are totally dependent on the VPN provider’s honesty. As a start, if the VPN is free, DON’T USE IT. The provider has to make money somehow, and if you aren’t paying them then they are selling your private data to make money. But even those that charge can’t necessarily be trusted. For example, a few years ago Avast was caught selling user browsing data. They claim they have stopped doing so.
You don’t really need VPN when using public Wi-Fi, because all communications between your device and the servers it accesses are end-to-end encrypted.
If you want VPN for privacy about the sites you visit, that’s not a good choice as discussed; instead you should download and use the TOR browser.
The other use for VPN is to “pirate” content that is not available in your area. I leave this question to your personal ethics.
With iOS 15.2 and later for iOS/iPadOS and MacOS Monterey 12.2 and later Apple now has iCloud+ Private Relay, which is not VPN, but provides a safer browsing environment than VPN, and it doesn't spy on you, unlike many commercial VPNs→About iCloud Private Relay - Apple Support
VPN frequently creates more problems than it solves. But one important fact is that when you install VPN it configures itself to the specific hardware, iOS version and network that the phone uses. If any of those change it can break the VPN. So any time you change any of these you may need to delete the VPN app and profile, restart your phone then add them back (if you still want to use VPN) so it can configure itself to the new environment.
But do you really need VPN? For one thing, is slows down your data communications substantially, typically to about 25% of your available bandwidth.
Here's Apple's advice on VPN→
Something to think about→Don't use VPN - GITHUB
There are two legitimate purposes for using VPN:
Any other use is risky, and can lead to problems like the one discussed in this thread. VPN disguises your location by making you appear to be somewhere else in the world. But you usually can’t control that “somewhere else”, and if it is in a location that an app isn’t approved for the app won’t work. Plus the fact that the provider of the VPN knows everything about you and your location, as well as what sites you access through the VPN. So you are totally dependent on the VPN provider’s honesty. As a start, if the VPN is free, DON’T USE IT. The provider has to make money somehow, and if you aren’t paying them then they are selling your private data to make money. But even those that charge can’t necessarily be trusted. For example, a few years ago Avast was caught selling user browsing data. They claim they have stopped doing so.
You don’t really need VPN when using public Wi-Fi, because all communications between your device and the servers it accesses are end-to-end encrypted.
If you want VPN for privacy about the sites you visit, that’s not a good choice as discussed; instead you should download and use the TOR browser.
The other use for VPN is to “steal” content that is not available in your area. I leave this question to your personal ethics.
With iOS 15.2 and later for iOS/iPadOS and MacOS Monterey 12.2 and later Apple now has iCloud+ Private Relay, which is not VPN, but provides a safer browsing environment than VPN, and it doesn't spy on you→About iCloud Private Relay - Apple Support
Similar issue here. I recently got an iphone14 plus. Wife got a iPhone 13 Pro.
both of us are having WiFi connection issues inside our house. Rest of devices are fine.
had no problem with iPhone 7 Plus or 8 plus That I was using up until last month.
PJSBend wrote:
What about a $1,200 phone that doesn’t require this? The only thing that occasionally works is shutting down and restarting. Doing that every single time I want to connect to the internet or use an app is ABSURD.
If the problem is not that you are too far from the router your phone is BROKEN. Contact Apple support to arrange for a repair.
This helped. I had SharkVPN installed and removed it. Fixed the issue and I now have internet across the board. To others still experiencing this: Please remove any third party VPNs from your device. Resetting won't rectify the issue.
My phone, Iphone 14 pro Max, switches off of Wi-Fi when I’m not using it and switches back on when I use it. Phone was working fine until updated to 16.3. I tried everything including reset networks settings but that didn't fixed the issue. Updated to 16.3.1 hoping it will get fix but the issue still persist. The only solution, temporary solution, is turning my phone off and on but it only works fine for about 3 days and then it happens again.
I called customer support already, they run a diagnostic on my phone and they said nothing is wrong. I read a lot of forms trying to find a solution and there is a lot of people talking about this issue. If its a software issue please fix it in the next update. it gets very annoying when I have to restart the phone every 2/3 days. Nothing is wrong with my WIFI or my modem. All my other devices, including my husband Samsung Note 20 don't have any issues with WIFI connectivity. I tried every listed solution and nothing fix the issue. Also I have 2 friends, iphone 13 pro and iphone 11, that are facing the same issue after 16.3 that means it is not just me.
The problem is most likely in iOS 16 firmware, after that the main problems started with WIFI and devices such as iPhone 13, se, 14.
I also have a post about it
Problem with Wi-Fi after iOS 16 update - Apple Community
pemurray wrote:
This is also true in my case. I should have been more specific. WiFi connects, but not to internet. Other devices on my network connect to internet just fine. I turn off my phone and turn it back on and it connects to WiFi and internet. I have tried turning WiFi off, but this does not help. The only thing that resolves the issue is turning my phone off and then back on again. This most commonly happens in the morning when my phone has been asleep all night, but it has also happened after other long periods when I have not been using my phone.
Things to check:
GregB505 wrote:
NCW: Apple is folding its corporate arms and stonewalling-- laying the blame on the iPhone 14Pro Max owners’ Wi-Fi. Interestingly enough, in my case at least, they are blaming it on the same Wi-Fi system that worked seamlessly with other, earlier iPhones and currently works seamlessly with other devices (TVs and Android phones and Apple iPads.) But, when you are a really big corporation, you can stonewall with impunity.
I have a simple question. Does your phone work with other Wi-Fi networks, and just not your home network? If so it should be intuitively obvious that the problem is with your network.
If the problem exists with all networks then the problem is the phone. Which is it in your case?
There are actually many reasons that a device doesn’t work with one specific network, and all of them are problems with the network rather that the phone; either security settings in the network, failure of the DHCP server in the router, interference, and several others. And the only way to fix it is to troubleshoot the router.
Top of the list:
RTL 44 wrote:
1). Define "pretty much all of them".
Whenever a model has a problem you can tell if it’s real by a spike in posts about it, frequently into the thousands, and, in one case several years ago, 13,000 posts and 2.5 million views in just one thread (incidentally demonstrating how robust the forum software is). As there has been no such spike for Wi-Fi issues, it is not a problem for the vast majority of users.
2). Is there an acceptable percentage of ones that don't work properly?
Ones that don’t work properly either have setup, network or configuration problems, or a hardware failure. In either case it is fixable.
3). What statistical research have you done or have at your disposal to make this statement in the first place?
See my first answer.
4). Are you saying that all of us who have had the same issue are lying, incorrect, inexperienced, etc. about the workings of a network and wifi? It sure seems as if you are downplaying the issue. I haven't seen any complaints on here where this issue was limited to a single network. I know my issue occurs on every network I have tried - and that would be approaching 100 different networks.
You haven’t read carefully. MOST of the posts are from users who have a problem with a single network, and not with other networks.
Any problem that occurs on only one network is a problem with the router, its settings, the settings on the phone for that network, or RF interference.
Here is a summary of what can cause Wi-Fi connection problems if they occur with more than one network:
The most basic test is to back up the phone, then restore it to factory settings and don’t restore the backup; set it up as a new phone. Does the Wi-Fi problem still exist on multiple networks? YES: Hardware. NO: Something in the setup or configuration that might or might not be in the backup.
If it works correctly after the factory reset, try restoring the backup to see if the problem returns.
If you’ve got a VPN installed that is likely to be the cause. Even if it is not switched on.
I deleted my VPN app and that cured the problem. My Nord VPN came us with a solution how to cure the problem.
Thank you for your reply.
Please try to flush your network settings on iOS by following these steps:
Afterward, please check to see if the issue still persists.
It isn’t the WiFi in my case, but access to the internet via Wi-Fi. My Wi-Fi connection shows a strong signal but I can’t reach the internet, even though it is working fine.
Had this exact issue for the last few weeks. It has been driving me insane. It will not load anything on WIFI what so ever, no matter the networks, what i restarted and what i reset. Found a wifi setting using the i next to all my networks and found that private wifi address has been enable. I disabled this feature and my wifi has worked perfectly ever since. If i turn it back on, my wifi will not connect or work.
iPhone 14 won’t connect to internet via WiFi
