iPhone 14 won’t connect to internet via WiFi

Thank you. I am 78 years old, and smart phones arrived after my super active work days and my highest levels of social activity. I try to keep up with a lot of the tech stuff that is useful to my current lifestyle- my iPhone, and it’s great camera, have become important to me. It is frustrating when you pay what seems like a premium price for a smart phone, and then find it doesn’t perform as well as your previous iPhone did. I took my iPhone 14 Pro Max to the local Apple Store after having made an appointment. I actually thought I was being wise to have taken screenshots of various notices on my new iPhone of “No internet connection” with contemporaneous photographs of other devices functioning perfectly on the precise same Wi-Fi system. I was flatly told that, despite my evidence to the contrary, my iPhone 14 Pro Max was in perfect working order, and that my wifi system was the source of the problem. But, disappointingly, and frustratingly, no one could explain why. Why did my iPhone 12 Pro Max work perfectly on the same system, but my new iPhone doesn’t. I have spoken to Spectrum (my internet provider and modem provider) and eero (my mesh router company). They both state that if other phones and other devices work well, and the iPhone is the only device that does not work well with the Wi-Fi system, then the iPhone 14 Pro Max is the problem. Can you see why I am frustrated? I am not a techie, but I am a pretty smart guy, and I am caught between giant corporations that don’t care enough to work with me to solve my problems with their products.

Sooner or later I will walk in to the local Apple Store and hand them back their $1400 iPhone in its original box and demand my money back or a replacement, and will have a temper tantrum like a four year old until someone helps me solve this absurdly annoying issue, or until I am escorted out by security. It has been five months and more than ten phone calls and literally taken days of my time. I am really frustrated. No one at Apple seems to give a ****. Perhaps I should just do a Tick Tock video of me using a hammer to smash my $1400 iPhone to bits with the front of the local Apple Store as a backdrop and explain that I am doing so because no one at Apple will work with me to solve my problem.

Good job. I'm next. Still hoping for the Tesla Phone, but either way, I am done with Apple. My M1 Mac Mini was complete garbage, and now my iPhone 14 keeps losing wifi and all I get from Apple is scripted condescending nonsense. I have owned every iPhone since the original one, and almost every computer since the IIe (yes, I'm old), but I am no longer willing to put up with their inflated prices, reduced quality, increased proprietary architecture, forcing consumers to pay inflated prices for RAM & SSD's, etc. I was one of the biggest Apple supporters on Earth. Not any more. The latest iterations of their products is all hype, no substance. They no longer stand behind their products, but most of all, Apple products are no longer reliable. It's sad to see what once was an elite, top-tier company fall so low.

Mr. Finch, I have tried every recommendation offered, including having my iPhone 14 Pro Max returned to Apple engineering for a thorough evaluation. I am told that my iPhone is in perfect working order. Yet, despite these assertions of a perfect working iPhone, it continues to drop the internet connection in my home to the point that it is a joke. It also is extremely sluggish on the Wi-Fi system at my place of work, often taking minutes, for example, to access any link provided by different news articles or by simply displaying a blank page. Sometimes the screen freezes after a phone call and will not respond to taps, or swipes, until the phone is turned off and back on. Every person associated with Apple, including you as a frequent contributor to Apple discussions, tells me it is my Wi-Fi system. It is a Spectrum provided modem and a $300 hundred dollar Eero system that works perfectly for streaming HD movies and programs on my 4k OLED TV, it works perfectly for my desktop computer, my laptop, and my wife’s Samsung phone. It worked perfectly for my previous IPhone 12 Pro Max. My interpretation of your advice and Apple’s technical support response, is that I should simply throw out a one year old mesh router system and replace it with something else. What else? No one from Apple has offered an explanation of settings I should change, or how to change them. No one has offered an explanation as to why my current modem Wi-Fi system worked perfectly with my previous iPhone but suddenly fails to work with my new iPhone. No one seems to care.

I help customers set up Apple car play in their newly purchased luxury cars. I have worked with at least 15 customers in the past two months who also have an iPhone 14 Pro Max as their personal phone and who also report a problem of their new iPhones intermittently dropping Wi-Fi and showing messages of “No internet connection” despite other devices being connected to the same network. So, Apple can simply reject the idea that there is a problem with its iPhone 14 or its new software; you can give smug/sarcastic/condescending answers when people disagree with you, but let me assure you there is a real problem. It is extremely frustrating that no one associated with Apple cares sufficiently to help, other than to point to regurgitated/computerized answers that don’t solve the problems of intermittent dropping of Wi-Fi reported by numerous customers. If the latest iPhones don’t play well with certain Wi-Fi systems, then please tell us that. The last time I was at the local Apple Store to seek solutions, I finally asked the manager, what do I need to do to solve this problem? He folded his arms and said, “All I can tell you is that the problem is not the IPhone 14 Pro Max.” That was not helpful at all. I am really frustrated.

And this is exactly why I am abandoning all of my apple products: Complete denial that a problem even exists. Blaming every other entity and not accepting that the problem is within the Apple product.

Without going into the multitude of Apple products I have owned over the decades, I will simply name the current products we are using and will be selling to rid ourselves of this ongoing nightmare.

iPhone 13 Pro

iPhone 14 Pro

iPad Pro

Mac Mini M1

Mac Mini M2

Apple Watch 7

Apple Watch 8

Apple TV 4K

Apple TV 4K

This once great company has become a sad example of what happens when greed overtakes the desire to be the best.

Apple is stubbornly digging its own grave, somewhat similar to Anheuser-Busch, bed bath and beyond, the record industry, and the US government.

i take no pleasure in watching it…I think it’s sad. But I choose to find better and more reliable products.

good luck

I have never been more frustrated with an Apple product. EVERY day, I lose connection.

Many people are having this problem and Apple is trying to ignore us and sweep it under the rug.

Very frustrating, to say the least.

NCW: Apple is folding its corporate arms and stonewalling-- laying the blame on the iPhone 14Pro Max owners’ Wi-Fi. Interestingly enough, in my case at least, they are blaming it on the same Wi-Fi system that worked seamlessly with other, earlier iPhones and currently works seamlessly with other devices (TVs and Android phones and Apple iPads.) But, when you are a really big corporation, you can stonewall with impunity.

Mr.Finch, thanks for your response. My iPhone 14 Pro Max works with other Wi-Fi networks intermittently, and at a rather maddeningly slow pace. For example, I am presently on a Wi-Fi network at my place of employment. When I saw your response, I clicked the link. I received a blank page. I left the phone untouched and after about 35 seconds, I was taken to the log-on page for Apple. Sometimes at work, my iPhone does not follow a link at all until I turn the iPhone Wi-Fi setting off and back on again.

I replaced my Spectrum modem at home with Spectrum’s very latest and allegedly greatest modem about three weeks ago and Spectrum upgraded my internet speed to 1 gb from 300 mbs. The ability to stay connected to the internet seems improved, but is still inconsistent. Before the recent replacement and upgrade, some evenings I would have to cycle my iPhone Wi-Fi setting off and on again every time I wanted to access the internet. Now, I only have to do so three or four times per evening. What I, as an amateur/novice non-techie, find so frustrating is that I did not have this problem with my iPhone 12 Pro Max. It worked every time. I do not have the technical knowledge to adjust the settings on my modem; I merely followed instructions for self installation when replacing the previous Spectrum modem which was only a year old. I am very tempted to purchase a new Wi-Fi router system (another significant expense) but have no way of knowing whether that would bring improvement or downgraded performance, since my one year old Eero mesh system is on of the top rated for the iPhone 14 Pro Max. My iPhone has been tested twice by the local Apple Store and found to be in allegedly good working order. So, yes, I am a frustrated customer who has, in my humble opinion, gone above and beyond in my problem solving attempts in comparison to what should be expected of a customer who recently replaced a perfectly performing $1000 iPhone 12 Pro Max with a $1400 iPhone 14 Pro Max to simply upgrade the camera.

I should also note that my new iPhone 14 Pro Max occasionally freezes up. If I am on a website, for example, and I receive a call from someone, when the call is complete, I am sometimes unable to close the frozen phone call screen until I turn the iPhone off and then back on again.

I am unsure as to where to turn next.

Recently, I’ve been experiencing the same problem with apps

I used to have no problem using apps, especially when using food pick up/delivery away from my Wi-Fi area, but the past month or so I’ve had nothing but problems with this!

Just like I had read with one of the post, we spend a lot of money on these newer phones for them to just suddenly deplete actions within apps?!

Same problem and just starting being a problem recently. Doesn’t automatically connect to wifi, even my home wifi like it used to, sometimes says its connected but all apps say no internet connection. Have already tried everything, resetting network setting, off and on both phone and router, won’t connect to what claim to be open networks and of course gives no reason why. This is a serious stupid problem that Apple should at least acknowledge exists and tell us they are working on, presuming that would be the truth.

incredibly frustrating.

Lou.

1). Define "pretty much all of them".

2). Is there an acceptable percentage of ones that don't work properly?

3). What statistical research have you done or have at your disposal to make this statement in the first place?

4). Are you saying that all of us who have had the same issue are lying, incorrect, inexperienced, etc. about the workings of a network and wifi? It sure seems as if you are downplaying the issue. I haven't seen any complaints on here where this issue was limited to a single network. I know my issue occurs on every network I have tried - and that would be approaching 100 different networks. 

It is not just the browser. No app connects to the internet, I get a message from the app that there is no internet connection, even though all other devices get a signal over the same Wi-Fi and are working just fine. Even though the phone settings show a strong Wi-Fi connection and there is no indication the internet connection has been lost. The phone failure happens on all Wi-Fi networks, not just my home network.

I don't have a VPN app, and when you to to the VPN in settings, there is nothing there to uninstall or delete. I have reset network settings multiple times, updated firmware in our extenders and routers, taken the phones to the Apple store, yet the phones still struggle to connect.

Thanks anmadaru95. This is the quickest way to solve this problem. I didn’t read other messages below, you seem to be the only one to provide this solution.

I hope you can help me further. I think it is safe to turn it off when my iPhone s connected to a private network, and better to turn on if I connect it to a public network? Thanks.

BTW, all the ways suggested above, only restarting the Wifi router/modem works for me

I really appreciate the long explanation that was given. I am just having a problem with my husband‘s phone. I have the same phone and it’s fine and I have Internet no problem. We had a bad box for a while and didn’t have it and someone came in the other day and fixed our Internet put in a new box and mine is fine. Husband) is not. I will try some of the Suggestions that were given. Thank you so much!

More Apple garbage!!! 14 pro was working fine until Apple messed with it and refused to fix the problem. EVERYTHING else connected just fine to WiFi at speeds over 350 mps. Apple wake up and fix this issue your temporary fix does NOTHING.