iPhone 14 won’t connect to internet via WiFi

My phone constantly stops connecting to the internet. There is no pattern and this happens multiple times per hour. Other devices (computer, TV) are connected just fine, while none of the apps on my phone can reach the internet. WiFi connection is solid and the settings give no indication of a problem. Restarting the phone does nothing.

Posted on Jan 21, 2023 1:34 PM

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Posted on Mar 8, 2023 3:08 PM

This helped. I had SharkVPN installed and removed it. Fixed the issue and I now have internet across the board. To others still experiencing this: Please remove any third party VPNs from your device. Resetting won't rectify the issue.

173 replies

Mar 24, 2023 7:34 PM in response to GregB505

Amen. I am very tired of the diminished quality and increased problems associated with new Apple products. In addition to my iPhone 14 Pro, I made the horrible mistake of buying a Mac Mini M1. It is almost unusable because of constant freezes and inadequate memory allocation.


Their patronizing and unhelpful responses are equally frustrating.


Mar 29, 2023 11:01 AM in response to Lawrence Finch

If that the case, can you explain to me why it happens every 3/4 days after restarting the phone and not everyday? If your answer is correct and "Every iPhone that has ever been made (that’s over 2 billion)" turns off WiFi, the phone shouldn't do it everyday? I had a 13 pro max and didn't have this issue. My 14 pro max didn't have this issue until 16.3.1. My 2 friends, one 13 pro max and one 11 didn't have this issue before 16.3.1. So If you can explain to me how this is happing now and NOT before, and according to you is every phone, I guess i'm missing something and everybody who is having issues with WiFi, including me are all wrong and we shouldn't complain. This is an expensive phone and should work properly.

Mar 29, 2023 11:45 AM in response to Lawrence Finch

I don't care if you believe me or not. I'm telling you how my phone works. I have read all your comments to different people on this post, and you can get very disrespectful if somebody don't agree with your answer. We don't need that. We are here trying to help each other and see if we can find a solution. So if you are not going to help or put yourself on our situation and disrespect us, please DO NOT ANSWER ANYMORE.

Mar 29, 2023 8:42 PM in response to DMMSU

DMMSU, it is a bit embarrassing to admit, but I don’t even know if my eero mesh system has a guest network. I guess I am just frustrated because the only thing that changed in this “system scenario” is the new iPhone. Apple blames the Wi-Fi, and when I contact Spectrum and eero support, they blame Apple. But, I have been focusing more on when the intermittent dropping occurs, and I have realized that it also occurs at work, obviously on a completely different Wi-Fi network. It is the randomness/intermittent nature of the dropping of the Wi-Fi that drives this old brain to distraction.

Apr 13, 2023 5:22 AM in response to Tool1959

Well, good for you! I don’t have a VPN to turn off and my only solution is to continuously turn off and then turn on Wi-Fi. I have to do this whether on my home network or at work, but Apple doesn’t care. They tell me my problem is with the Wi-Fi not their software, despite the fact that my previous iPhone 12 worked fine on all networks. Their solution is a non solution.

Apr 15, 2023 12:50 PM in response to Lawrence Finch

Accessing private resources, securing your connection, anonymizing your traffic, or even just having some control over your routing are all valid reasons for using a VPN. Pointing at free VPN services and casting that as the reason VPN shouldn't be used is ridiculous. I pay for my VPN so I have control - their software is just fine, and in some cases all it does is create the configuration.


The apple support page sure has a lot of mays in there. In addition, they openly acknowledge that not all apps interfere with the network. In other words, your recommendation (in my experience with support) is to use a hammer just because.


Having tor as an option does not mean it's your only option.


Lawrence Finch wrote:

You don’t really need VPN when using public Wi-Fi, because all communications between your device and the servers it accesses are end-to-end encrypted.


...oh lord.

Apr 15, 2023 1:02 PM in response to DMMSU

OK, you really don’t understand VPN, so there’s no point in discussing it further. And you didn’t actually read what I wrote. I said avoid free VPN. I also said that if you pay for VPN that does not guarantee your privacy, and I gave one example. And it is a FACT that all communication between your phone and any service that you access is end to end encrypted using the latest TLS standard. So oh, lord, you really don’t understand iPhones.


And you aren’t anonymizing your traffic either; yes from the end point, but not from the VPN provider. And even if the provider is honest, VPN providers can be and have been hacked. At the moment about the only VPN I would trust is Google’s. And maybe NORD. But the jury is out on that. I would also trust Apple’s built-in Private Relay more than any VPN, because there is no middleman like there is with all VPN providers.

Apr 15, 2023 1:13 PM in response to Lawrence Finch

I understand VPN just fine thanks.


Please let me know how no VPN on public wifi protects and addresses against honeypots and mitm attacks...not to mention direct access from peers looking for vulnerabilities on your device.


You can visit tls secured sites all day long - that doesn't remove the (perhaps) top reason you should use a vpn on a public wifi.

Apr 15, 2023 2:13 PM in response to DMMSU

Your own intelligence protects you against honeypots; VPN does not. You can go to any site you enter on VPN or not on VPN, and if it is a honeypot site you will connect in either case. There is no possibility of MITM attacks on unsecured networks, because the interceptor has no idea what the content of your communication is. Someone who hacks a Wi-Fi network won’t even get your Wi-Fi address, because your iPhone provides a fake Wi-Fi address when you connect to any network. And looking for vulnerabilities is a fruitless exercise, because there aren’t any. And, as I said, Apple’s built in Private Relay deals with all of the issues you raise, and does it without the middleman VPN provider.

Apr 16, 2023 4:06 PM in response to Lawrence Finch

Interesting, you are dropping out of the thread without having answered my detailed response where I point out that I don’t have a VPN on my iPhone 14 Pro Max and that my previous IPhone 12 Pro Max and every other electronic device using Wi-Fi works perfectly, but my iPhone 14 Pro Max intermittently drops Wi-Fi and requires a workaround (turn the Wi-Fi setting off and on again) to get it to reconnect. Why doesn’t an actual, active Apple employee review this Support site and provide some meaningful support?

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iPhone 14 won’t connect to internet via WiFi

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