I set up my airtag on my old phone a couple of weeks ago. I got a new phone last week.....my airpods and apple watch came over to the new phone but not the air tag. I have tried several times to add the airtag to the MY app.....with no luck. Its like my phone is not recognizing it. I tried changing the battery, still no luck.
[Re-Titled by Moderator]
Hello kaydee258,
Thank you for posting to Apple Support Communities.
We understand you're having an issue setting up AirTag on your new iPhone. Make sure you're using the same Apple ID that you were when you set the AirTag up initially.
Additionally, make sure that your iPhone is updated with the latest version of iOS. Before updating, we recommend backing up your iPhone first. These articles can be of help. When you back up, you can back up using a Mac or PC rather than iCloud if you choose.
How to back up your iPhone, iPad, and iPod touch
Then, test if the issue continues. If you are using a different Apple ID, this article can help: If an item or device is connected to another Apple ID - Apple Support
Learn how to reset your AirTag if you need to do this: How to reset your AirTag - Apple Support
That should help. Let us know if you have any questions.
Take care.
Hello kaydee258,
Thank you for posting to Apple Support Communities.
We understand you're having an issue setting up AirTag on your new iPhone. Make sure you're using the same Apple ID that you were when you set the AirTag up initially.
Additionally, make sure that your iPhone is updated with the latest version of iOS. Before updating, we recommend backing up your iPhone first. These articles can be of help. When you back up, you can back up using a Mac or PC rather than iCloud if you choose.
How to back up your iPhone, iPad, and iPod touch
Then, test if the issue continues. If you are using a different Apple ID, this article can help: If an item or device is connected to another Apple ID - Apple Support
Learn how to reset your AirTag if you need to do this: How to reset your AirTag - Apple Support
That should help. Let us know if you have any questions.
Take care.
My AirTag is not recognized by my iPhone
