Camera freezes using Zoom & Teams on brand new Macbook Air M2 2022

I have a brand new 4-day old Macbook Air M2 2022. It has only had Google Chrome, Zoom and Teams Apps on it and no documents or data have been transferred. All the recommended updates have been installed and the device is running the latest version of Ventura.


Every 15 minutes, the camera freezes for 30-40 seconds and then unfreezes and there is a message saying that Your Internet Is Unstable. However, the Internet speed and stability have been checked online and also manually by a registered service professional and it has been deemed Fast and Suitable for Intense/Heavy Usage - so that is not the issue.


I also Disabled Hardware Acceleration in Zoom, but that hasn't helped. I also tried closing all Apps other than the one I was using (Zoom, etc.) but that hasn't solved the problem.


An Apple specialist said that it seems to be a case of some plugins interfering with the user behaviour and that something in the background makes the App think it is not getting Internet access.


I tried Zoom/Teams in Safe Mode and the camera seemed fine and did not freeze in 4 x 30-minute Zoom meetings. I have done a Factory Reset and plan to download only Zoom/Teams without Chrome to see whether the interference may be eliminated that way.


If you have any suggestions of what to try next, that would be extremely helpful and very much appreciated.


I have had Macbooks before and have never had an issue. I rely on Zoom/Teams 100% for my work and unfortunately shall have to return the device if this issue cannot be sorted out.

[Edited by Moderator]

MacBook Air, macOS 13.1

Posted on Jan 22, 2023 2:22 PM

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Jan 24, 2023 10:40 AM in response to Gangotri

By way of a brief update, in search of possible solutions, I deleted and reinstalled Zoom using the dedicated Silicon Chip link. I also unchecked the 'Use hardware acceleration for receiving video' box as advised. The issue now seems worse than ever with the screen freezing for between approximately 15 and 40 seconds every few minutes. In my 2.5 hr Zoom meeting this afternoon, the screen froze at:


15.11, 15.15, 16.01, 16.16, 16.18, 16.30, 16,37, 16.59, 17.19 (x 2!) & 17.24. 


This is an extremely difficult situation as I depend on Zoom and Teams for my work and if I cannot solve this issue, I will have to return the Macbook Air altogether, which is a demoralising prospect. So if anyone has any solutions, I would be most grateful to hear from you.


With thanks in advance for your consideration of this request. 

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Camera freezes using Zoom & Teams on brand new Macbook Air M2 2022

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