Homekit camera becomes non-responsive when trying to view live from one particular iPhone

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Level 1

5 points

Homekit camera becomes non-responsive when trying to view live from one particular iPhone

I recently got a Eufy Indoor Cam 2K and have set it up with Homekit and it works great when monitoring from multiple MacBooks, Apple TVs and iPhones, except for my personal iPhone X (iOS 16.2).

I can view recordings, but as soon as I try to watch the live footage stream I get a loading spinner for about a minute and then it ultimately shows a message saying "No Response, this camera is not responding". There's no options to do anything once I get this message besides exiting. As I said earlier there are no issues on any other devices and I've tried quite a few other Apple devices, just this one particular iPhone.

I've tried rebooting the phone, quitting the app numerous times, uninstalling and reinstalling the Home app. Any ideas or suggestions?

iPhone X, iOS 16

Posted on Jan 22, 2023 4:41 PM

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Answer 1

Jeff_W.

Community Specialist

Jan 24, 2023 4:53 PM in response to dennylouis

Hello dennylouis,

We would like to see how we can help you with your camera not working with the Home app as expected. Please back up and update to our latest iOS, 16.3, and let us know if the issue persists. The steps in this link will walk you through the process: Update your iPhone or iPad - Apple Support

"Update your iPhone or iPad wirelessly

Back up your device using iCloud or your computer.
Plug your device into power and connect to the internet with Wi-Fi.
Go to Settings > General, then tap Software Update.
If you see more than one software update option available, choose the one that you want to install.
Tap Install Now. If you see Download and Install instead, tap it to download the update, enter your passcode, then tap Install Now. If you don't know your passcode, learn what to do."

Cheers!

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Answer 2

Paulf88

Level 1

4 points

Feb 21, 2023 2:11 AM in response to dennylouis

I have a similar issue with all my HomeKit Camera’s (Netatmo, Eve & Aqara). What exactly did you turn off (and how)?

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Answer 3

Jan 25, 2023 3:36 PM in response to dennylouis

Hi dennylouis,

Thank you for those details.

Check to make sure that you used the steps here to set up your camera and view live recordings: Set up security cameras in Home on iPhone - Apple Support

You might also want to reach out to the manufacturer to see if they have any suggestions.

Take care.

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Answer 4

dennylouis Author

Level 1

5 points

Jan 25, 2023 8:07 PM in response to melissa_m77

I've figured out my issue now. I was using the 1.1.1.1 app (https://1.1.1.1/) which seems to have been causing the problem. I've turned it off and it all seems to be working.

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Answer 5

dennylouis Author

Level 1

5 points

Jan 25, 2023 3:25 PM in response to Jeff_W.

Hey there. Yep I've updated 16.3 and when I opened the app for the first time the live stream did work.

However, I then went to view a recording from the camera, and then returned back to the live stream and the non-responsive issue came back and from then on the live stream has never worked again.

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Homekit camera becomes non-responsive when trying to view live from one particular iPhone

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