Unable to open JPG file airdropped or emailed from phone

Hi, I have this issue for 6months now where I am unable to open photos sent from my phone either via email or airdrop. Once I download the photos from my email on my macbook, the jpeg file becomes corrupted somehow. I can view photos on gmail preview? However if i email photos individually and save image - i can view the photos on preview.


Otherwise this popup comes up saying : "the file IMG_5301.jpeg could not be opened - file maybe damaged or uses format preview cannot recognize"


I have an iphone 12 pro iOS 16.1.2 version and macbook pro15 macOS 10.13.4 version.


Please help.

iPhone 12 Pro, iOS 16

Posted on Jan 22, 2023 6:33 PM

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Unable to open JPG file airdropped or emailed from phone

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