My Apple Watch 6 now won’t measure ecg and I’ve cleaned it

My Apple Watch 6 won’t measure ecg now after working just fine for two years. I’ve cleaned back and crown and reinstalled app. What can I do?


Apple Watch Series 6, watchOS 9

Posted on Jan 23, 2023 1:42 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 23, 2023 3:21 PM

Force Restart your Apple Watch, but if this doesn't work, it will be time to schedule an appointment at the Apple Store Genius Bar for evaluation of your watch:


Press and hold BOTH the digital crown and elongated side power buttons at the SAME TIME. Keep holding both buttons until the screen goes dark and keep holding them until you see the Apple Logo, then let go. Sign back in when prompted and see if you can take an ECG on your watch.

1 reply
Question marked as Top-ranking reply

Jan 23, 2023 3:21 PM in response to Betsytacytib

Force Restart your Apple Watch, but if this doesn't work, it will be time to schedule an appointment at the Apple Store Genius Bar for evaluation of your watch:


Press and hold BOTH the digital crown and elongated side power buttons at the SAME TIME. Keep holding both buttons until the screen goes dark and keep holding them until you see the Apple Logo, then let go. Sign back in when prompted and see if you can take an ECG on your watch.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

My Apple Watch 6 now won’t measure ecg and I’ve cleaned it

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.