Guided access issues on iPad since the previous update

Hello estefania11,

To help resolve this issue, make sure you've followed the steps from this article:

Use Guided Access with iPhone, iPad, and iPod touch - Apple Support

Set up Guided Access

1. Go to Settings > Accessibility, then turn on Guided Access.

2. Tap Passcode Settings, then tap Set Guided Access Passcode.

3. Enter a passcode, then re-enter it. From here, you can also turn on Face ID or Touch ID as a way to end a Guided Access session.

Control which features are available

To turn off features or set a time limit, triple-click the Side or Home button, then tap Options. If you don't see Options, triple-click the Side or Home button again and enter your passcode.

Turn on the options that you want, then tap Done.

Sleep/Wake Button

1. To turn off the Sleep/Wake button on your device, turn this off.

Volume Buttons

2. To turn off the volume buttons on your device, turn this off.

Motion

To limit how your device responds to motion, turn this off. For example, your screen won't respond when shaken, and the screen won't rotate no matter how you hold your device.

Keyboards

To turn off the keyboard so that it does not appear, turn this off.

Touch

If you want your device to ignore screen touches, turn this off.

Dictionary Lookup

To use the Look Up feature when you select text, turn this on.

Time Limit

To choose a time limit for your Guided Access session, turn this on.

Best Regards.

We are experiencing this widely

There seems to be an issue when leaving a guided access session

here is my work around

Start Guided Access as you normally do (I use the accessibility shortcut of 3 clicks of the Home button)

Guide Access starts, BUT I have previously disabled areas revert to being enabled.

I triple click to get back to the setup screen (the screen where my original areas were made disabled)

I select Resume, all areas previously disabled are restored

This seems to be a software bug