You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
Hi I have been trying to set up my old AirPods Pro on a friends phone (I am gifting them) and they refuse to connect or reset.when I open the AirPods near the phone (mine or theirs) I get "Not your AirPods Pro. Not connected to this phone".
Holding the button on back of the case has no effect at all.
any ideas?
TGE2023 Said:
"Yea been through all those. No result. Problem is the button on the back is not doing anything."
-------
Are the AirPods inserted into the case?
If so, that need to be of the same Serial Number.
TGE2023 Said:
"Yea been through all those. No result. Problem is the button on the back is not doing anything."
-------
Are the AirPods inserted into the case?
If so, that need to be of the same Serial Number.
TGE2023 Said:
"AirPods Pro Gen 1 wont connect: [...]when I open the AirPods near the phone (mine or theirs) I get 'Not your AirPods Pro. Not connected to this phone'. Holding the button on back of the case has no effect at all."
-------
Unpair These from your Friend's Device(s):
You need to get these unpaired from your friends' device(s). Then, pair it with your iPhone. Go Here: Unpair, restart, or Reset your AirPods - Apple Support
TGE2023 Said:
"AirPods Pro Gen 1 wont connect: Hi thanks. these AirPods aren’t connected to any phone at all now. They’ve never been connected to friends phone. That’s what we are trying to achieve!"
-------
Thank you for the followup reply.
Look on your friend's device (with their permission, of course, just to verify this). Refer to the following...
Troubleshooting AirPods Connectivity:
A Few Thoughts to Try:
A. Visit Apple Support links:
B. Verify the Balance:
C. Also, Clear Out Earwax:
Hi thanks. these AirPods aren’t connected to any phone at all now. They’ve never been connected to friends phone. That’s what we are trying to achieve!
Yea been through all those. No result. Problem is the button on the back is not doing anything.
AirPods Pro Gen 1 wont connect
