Hi, I cannot turn on iMessages in settings as it is greyed out and it happened after I updated to iOS 16 a year ago. When updates have been released it is still greyed out and the same goes with FaceTime I also cannot turn it on. I hope that someone can help me and point me in the right direction.
iPhone 11
Hi Jevie2001,
Thanks for using Apple Support Communities. We understand you have some questions about iMessage and FaceTime. We're happy to help. Check out the steps below to resolve issues with activating iMessage and FaceTime:
1. Check your device settings
•Make sure that you’re connected to a cellular data or Wi-Fi network.
•If you're using an iPhone, you need SMS messaging to activate your phone number with iMessage and FaceTime. Depending on your carrier, you might be charged for this SMS.
•Go to Settings > General > Date & Time and make sure that your time zone is set correctly.
2. Turn off and restart iMessage and FaceTime
•Go to Settings > Messages and turn off iMessage.
•Go to Settings > FaceTime and turn off FaceTime.
•Restart your device:
iPhone
iPad
iPod touch
•Turn iMessage and FaceTime back on.
3. Still not activated after a day?
•It might take up to 24 hours to activate iMessage and FaceTime. If the issue continues after 24 hours, follow these steps:
•Make sure that your device has the latest version of iOS or iPadOS.
•If you're using an iPhone, contact your carrier to make sure that you can send and receive SMS messages.
•Make sure you can send and receive SMS. If a prompt appears stating "Your carrier may charge for SMS messages used to activate FaceTime and iMessage", tap "OK" to allow possible SMS charges.
•Contact Apple Support.
See more about those steps here: If you can’t turn on or sign in to iMessage or FaceTime - Apple Support
Thanks
Hi Jevie2001,
Thanks for using Apple Support Communities. We understand you have some questions about iMessage and FaceTime. We're happy to help. Check out the steps below to resolve issues with activating iMessage and FaceTime:
1. Check your device settings
•Make sure that you’re connected to a cellular data or Wi-Fi network.
•If you're using an iPhone, you need SMS messaging to activate your phone number with iMessage and FaceTime. Depending on your carrier, you might be charged for this SMS.
•Go to Settings > General > Date & Time and make sure that your time zone is set correctly.
2. Turn off and restart iMessage and FaceTime
•Go to Settings > Messages and turn off iMessage.
•Go to Settings > FaceTime and turn off FaceTime.
•Restart your device:
iPhone
iPad
iPod touch
•Turn iMessage and FaceTime back on.
3. Still not activated after a day?
•It might take up to 24 hours to activate iMessage and FaceTime. If the issue continues after 24 hours, follow these steps:
•Make sure that your device has the latest version of iOS or iPadOS.
•If you're using an iPhone, contact your carrier to make sure that you can send and receive SMS messages.
•Make sure you can send and receive SMS. If a prompt appears stating "Your carrier may charge for SMS messages used to activate FaceTime and iMessage", tap "OK" to allow possible SMS charges.
•Contact Apple Support.
See more about those steps here: If you can’t turn on or sign in to iMessage or FaceTime - Apple Support
Thanks
iMessage and FaceTime is greyed out in settings
