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Level 1

4 points

Is not working Face ID

i need help please my phone is Face ID not working

iPhone 13 Pro Max, iOS 15

Posted on Jan 24, 2023 8:45 AM

Top-ranking reply

Level 10

418,627 points

Posted on Jan 24, 2023 8:49 AM

Hello,

Apple has several documents helping you with Face ID.

This document is specific and explains what to do if you see a 'disabled' Face ID alert --> If an alert says Face ID has been disabled on your iPhone or iPad Pro - Apple Support

If you don't see a 'disabled' message but do have general issues with Face ID not working properly, explore the list of things to try in this document: If Face ID isn't working on your iPhone or iPad Pro - Apple Support

If the first 8 don't solve the issue then use #9, contact Apple.

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