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Alexa app does not open. Amazon app does not open.

Had Amazon app on same phone for 2 years. After Christmas, it starts saying No Internet connection. Alexa app downloaded in January. Worked for 2 weeks, now, no connection. Both apps still work on my iPad. Amazon says it's my phone.

iPhone 12, iOS 16

Posted on Jan 24, 2023 10:22 AM

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Question marked as Top-ranking reply

Posted on Jan 25, 2023 9:50 AM

Update! Apple Chat support Jason pinpointed it: it was the Nord VPN I had installed 6 months ago. I turned it off and both apps responded as expected. I have an email in to Nord to see if they know what they changed.

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Alexa app does not open. Amazon app does not open.

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