iPhone SE 3rd Gen blank screen

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Level 1

4 points

iPhone SE 3rd Gen blank screen

In our company we have a lot of iPhone SE 3rd Gens. We also have some SE 2nd Gens and XRs.

Multiple 3rd Gen SEs are having a recurring issue where the screen goes blank/black. I believe the phones are still on as the home button still clicks.

A force restart usually fixes it but for some people it keeps happening.

I've had reports it happens when ending a call suggesting a proximity sensor bug but others say it happens at other times. A search on here shows other people having this issue.

What can be done about this?

iPhone SE (Gen 3)

Posted on Jan 25, 2023 4:11 AM

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Answer 1

JJRASC

Community Specialist

Jan 26, 2023 3:05 PM in response to ethanconcept

Hello ethanconcept,

Thank you for posting to the Apple Support Communities.

The following troubleshooting article is a good place to start for an issue like this: If your iPhone won't turn on or is frozen.

It is also recommend to be sure all iOS and App Store updates are installed:

You can also contact Apple Support directly for more help.

All the best!

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Answer 2

ethanconcept Author

Level 1

4 points

Jan 30, 2023 5:43 AM in response to JJRASC

The phones do work after a force restart but this doesn't prevent the issue happening again and again.

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Answer 3

vele65

Level 1

12 points

Jan 27, 2023 4:35 AM in response to ethanconcept

I have also Iphone SE 3 and my phone turns off unexpectedly.It happens often once in a month,once in two weeks.I have checked the phone in Apple service but they told me the phone doesn't have any defects when they did their diagnostics.I am always updating the operative system,the batery health is 96%.A lot of Iphone SE users are having this issue.:(

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iPhone SE 3rd Gen blank screen

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