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I have a company phone that was used by a previous employee who is no longer with the company and has a apple account that we don’t have access to on this phone DX***72K how can I get it off of here?
[Edited by Moderator]
iPhone XS
Apple can completely reset a device if a person can provide sufficient evidence of valid ownership. This is done online at: Activation Lock support request - https://al-support.apple.com/#/additional-support Apple says, "Proof of ownership documentation is required," but does not provide many details in the article as to what is acceptable proof. Prior to this official service Apple typically required the original receipt* issued by Apple or an Apple Authorized Reseller and documented provenance (so typically it would be the first owner who does this, or a descendant with legal proof of ownership transfer).
To avoid this in future, consider:
Apple Business Essentials --> Intro to Apple Business Essentials - Apple Support
Apple Business Essentials includes all the features of Apple Business Manager and more. Apple Business Essentials is one complete subscription that seamlessly brings together device management, 24/7 support, and cloud storage so your small business can easily manage every employee’s iPhone, iPad, Mac, and Apple TV (that your organization owns)—every step of the way. Apple Business Essentials is currently available only in the United States." 20220427
Apple can completely reset a device if a person can provide sufficient evidence of valid ownership. This is done online at: Activation Lock support request - https://al-support.apple.com/#/additional-support Apple says, "Proof of ownership documentation is required," but does not provide many details in the article as to what is acceptable proof. Prior to this official service Apple typically required the original receipt* issued by Apple or an Apple Authorized Reseller and documented provenance (so typically it would be the first owner who does this, or a descendant with legal proof of ownership transfer).
To avoid this in future, consider:
Apple Business Essentials --> Intro to Apple Business Essentials - Apple Support
Apple Business Essentials includes all the features of Apple Business Manager and more. Apple Business Essentials is one complete subscription that seamlessly brings together device management, 24/7 support, and cloud storage so your small business can easily manage every employee’s iPhone, iPad, Mac, and Apple TV (that your organization owns)—every step of the way. Apple Business Essentials is currently available only in the United States." 20220427
Mblish wrote:
I have a company phone that was used by a previous employee who is no longer with the company and has a apple account that we don’t have access to on this phone DX***72K how can I get it off of here?
Take a document that shows proof of ownership or a receipt and take it to the Apple store.
Then right out a company policy that all employees need to sign out of Apple device when no longer with the company.
[Personal Information Edited by Moderator]
If the device is in Apple Business Manager, you can simply call AppleCare for Enterprise and let them know that it is locked and the serial number and they can quickly unlock it. If it is not in Apple Business Manager, you will need to do what Linmos suggested. If you do not have the info that Linmos suggested, the device is unfortunately a brick unless you can get the former employee to unlock it for you.
How to remove a previous employee's account from a company iPhone?
