Error when attempting to install software update MacOS 13.2

Question

Level 1

31 points

Error when attempting to install software update MacOS 13.2

I cannot find a solution to this problem. Nothing works - including Apple's own instructions..

The error text is "Failed to personalise the software update. Please try again. An error occurred while downloading the software updates. Please check your internet connection and try again."

This and other strange new errors began to appear only after installing "upgrade" to Ventura 13.1.

I have tried everything including erase all content and settings. Nothing works. I know Apple are aware - they need to pull their finger out. There's no point having new hardware if the software doesn't work.

Posted on Jan 26, 2023 2:46 AM

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Answer 1

PRP_53

Level 10

91,831 points

Jan 26, 2023 3:00 AM in response to JohnnyF50

Has the User attempted or been suggested by Apple Support to use the method from below link ?

link below

Revive or restore a Mac with Apple silicon using Apple Configurator

If all else fails >>

Have the computer evaluated by the Professionals who have the Special Hardware Software and Expertise to diagnose the issue and offer possible solutions

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Answer 2

PRP_53

Level 10

91,831 points

Jan 26, 2023 3:03 AM in response to JohnnyF50

An aside- have updated 2 Apple M-Class computer from Ventura 13.0 to 13.0.1 to 13.1 and now on 13.2 and have zero issues

One was via the Software Update Applet method.

The other, was after downloading the Full Version of 13.2 ( 12.6 GB ) and applying the update

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Answer 3

JohnnyF50 Author

Level 1

31 points

Jan 26, 2023 3:28 AM in response to PRP_53

Thanks, P. Philips, for the suggestions and ideas.

I have one 2021 imac 24” M1 desktop and no laptop. I live in Queensland, Australia. A long way from any reseller or Apple store, or even another mac user. The only reason I wanted to upgrade to 13.2 is because my most-used apps have failed to open since upgrading to Ventura at Apple’s suggestion.

I am now at the point where if I have to visit the Apple store again (a return journey that involves an overnight stay in the city) to revive or restore the firmware, it will be to go back to Monterey. Ventura is just too buggy to waste more time, money and effort trying to make it work. If it wasn’t for my ipad mini, I would be totally without computing facilities.

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Answer 4

PRP_53

Level 10

91,831 points

Jan 26, 2023 3:33 AM in response to JohnnyF50

Ouch on travel involved

Welcome 🇨🇦

There is a Technical Way to downgrade from Ventura to Monterey but unless you have the time etc perhaps the over nit trip may be better - sorry to say

Link below

https://www.howtoisolve.com/downgrade-macos-ventura-to-macos-monterey/

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Answer 5

JohnnyF50 Author

Level 1

31 points

Jan 26, 2023 5:19 AM in response to Randall_2023

Thanks Randall_2023,

I followed the instructions you linked to early on. Made no difference whatsoever. It just took another day of frustration to find out.

It looks increasingly likely that the problem lies within the recovery partition. Looks like I’m gonna have to drive the kms to Brisbane Apple store to get it revived.

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Answer 6

JohnnyF50 Author

Level 1

31 points

Jan 27, 2023 3:29 AM in response to JohnnyF50

An interesting and successful development.

In a desperate attempt to avoid the journey to the Apple store, I decided to take out all of the variables that could possibly be a problem, one at a time, and nothing was working. The only thing left was my TP-Link Wifi 6 Mesh network. So I bypassed it and connected directly to my ADSL modem. I then clicked on System Preferences>General>Software Update and Voila! The update downloaded completely and installed without issue.

My favoured and most-used software packages are working again. I have had no issues whatsoever since completing the update to Ventura 13.2. Once again, I am making assumptions, but there must be some protocol that requires an open tcp port or two that are currently closed on my mesh network. I will investigate when I have the time.

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