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My AppleID was hacked, they changed the phone number, apple cant help me

My AppleID was hacked (when i try to log in it says: "This Apple ID has been locked for security reasons. You must unlock your account before signing in.")


When i go to iforgot.apple.com I have to enter a the phone number of the hacker, so i cannot continue there.


I contacted apple support, but they can only do the same things that are already on the website. (they also got stuck at phone number step)


They also would/could not:

  • revert my accounts phone number to the previous one, so i can recover it
  • change the "locked" status, so i can login with my password
  • delete my account, after it has been locked for months now


Anyone has any ideas what i can do still, except buy an android device?

Posted on Jan 26, 2023 6:16 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 26, 2023 7:38 AM

Apple can completely reset a device if a person can provide sufficient evidence of valid ownership. This is done online at: Activation Lock support request - https://al-support.apple.com/#/additional-support Apple says, "Proof of ownership documentation is required," but does not provide many details in the article as to what is acceptable proof. Prior to this official service Apple typically required the original receipt* issued by Apple or an Apple Authorized Reseller and documented provenance (so typically it would be the first owner who does this, or a descendant with legal proof of ownership transfer).


*Apple recommends you keep your receipt after you buy an Apple device. --> Keep your receipt after you buy an Apple device - Apple Support


7 replies
Question marked as Top-ranking reply

Jan 26, 2023 7:38 AM in response to Jimbolino

Apple can completely reset a device if a person can provide sufficient evidence of valid ownership. This is done online at: Activation Lock support request - https://al-support.apple.com/#/additional-support Apple says, "Proof of ownership documentation is required," but does not provide many details in the article as to what is acceptable proof. Prior to this official service Apple typically required the original receipt* issued by Apple or an Apple Authorized Reseller and documented provenance (so typically it would be the first owner who does this, or a descendant with legal proof of ownership transfer).


*Apple recommends you keep your receipt after you buy an Apple device. --> Keep your receipt after you buy an Apple device - Apple Support


Jan 26, 2023 6:18 AM in response to Jimbolino

Read this document if you think your Apple ID has been compromised. --> If you think your Apple ID has been compromised - Apple Support


For iOS 15 or earlier, if you want to see if anyone else has access to your device or accounts, click here --> See who has access to your iPhone or iPad - Apple Support


For iOS 16 or later see how Safety Check on iPhone works to keep you safe. How Safety Check on iPhone works to keep you safe - Apple Support


Related materials:

Personal Safety User Guide

Personal Safety User Guide - Apple Support

> open the Table of Contents


A document with general information about security and your Apple ID --> Security and your Apple ID - Apple Support


Contact Apple for help with Apple ID account security by clicking on this link --> Contact Apple for help with Apple ID account security - Apple Support "This article provides country-specific Apple Support contact information for customers seeking help with their Apple ID password or other security-related issues."


Jan 26, 2023 6:38 AM in response to Jimbolino

Have you tried using account recovery? If that doesn't work and Apple has no other suggestions then I'm afraid you may have to create a new Apple ID.


How to use account recovery when you can’t reset your Apple ID password - Apple Support

- "Account recovery is a process designed to get you back into your Apple ID account when you don’t have enough information to reset your password." "If you use two-factor authentication and can’t sign in or reset your password, you can regain access after an account recovery waiting period."


My AppleID was hacked, they changed the phone number, apple cant help me

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