Recovery contact "not using iMessage"

I'm attempting to set up a trusted family member as a Recovery Contact, but get an alert saying they must be someone who uses iMessage. They do use iMessage, they have up-to-date software 16.3 on iPhone. Apple even helpfully suggests them as a potential Recovery Contact since they are part of my "family sharing" group. What can cause this?

Posted on Jan 26, 2023 8:13 AM

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1 reply

Lissy_12

Community Specialist

Jan 28, 2023 2:52 PM in response to JeffinOC

Hi JeffinOC,

Thank you for using the Apple Support Communities! For this issue, we recommend that you reach out to Apple Support directly to take a further look. Please reach out here:

Get Support

Hope this helps!

Have a great day.

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Recovery contact "not using iMessage"

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