You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
My Bell Fibe app stopped working this week. I am getting a HDCP 1009k error. I rebooted everything, changed and replugged my high speed HDMI cables. Also reloaded the app and rerouted my connections to my tv. All other apps on the tv work fine. I ended up plugging my old Bell box back in to my tv. What’s needed to fix this error?
Apple TV 4K, tvOS 16
… it only affects only impacts our Bell fibe tv app.
When it only affects one content provider, then possibly they used an HDCP certificate that has issues. Contact them directly about your error message. (If the issue is with them, then they won’t fix it until they get enough feedback to learn that the issue is with them.)
… it only affects only impacts our Bell fibe tv app.
When it only affects one content provider, then possibly they used an HDCP certificate that has issues. Contact them directly about your error message. (If the issue is with them, then they won’t fix it until they get enough feedback to learn that the issue is with them.)
Update:
the HDCP error message should no longer show up.
confirm your result here please.
Update:
the HDCP error message should no longer show up.
confirm your result here please.
HDCP is about the content and the (HDMI-)connection between the decoder (Apple TV box) and the screen (TV/monitor/projector). Ethernet or Wi-Fi shouldn’t make any difference for HDCP, as that is not part of the connection where HDCP is applied.
Thanks very much for your reply, I don’t understand it either, but removing the ethernet cable on the apple tv allowed me to use the Bell Fibe app. All other apps were working fine. I tried everything else. Since my Samsung TV, Samsung sound bar and apple tv were all connected independently to wifi, I think there may have been some kind of weak link or conflict in the chain. One of the connections may not have been HDCP compliant.
You were right, as the HDCP error came back the next day. Intermittent problems are the worst to deal with. I swapped out all of the cables, but the error persists. I bypassed my Samsung sound bar and now it works. Since we really like the dolby atmos and other sound bar features, we decided to live with the problem, as it only affects only impacts our Bell fibe tv app. Thanks for your help.
This issue is with the App developper not with your Apple TV.
They have updated their app recently, issue started from that update.
I have both Apple TV 4K (most recent one and the old one with the black remote) behaving the same and only with that specific Bell TV app.
My HDMI cables are all fine and new (high speed and ultra high speed).
We must pressure Bell Fibe on that.
Re: Apple tv 2nd gen 4k, Samsung soundbar and Samsung 4k tv. I tried the suggested solution of deleting the fibe app, then restarted the apple tv and reloaded the app. Same problem occurs. I ended up buying a $60 fire stick max, and all works fine, as I am paying for streaming on the Bell fibe app., and like watching the news in the a.m.
I do have the first gen 4k apple tv on my basement rec room tv, and the bell fibe works ok on that old Toshiba HD TV and newer Denon hdmi receiver.
I will eventually put a call into tech support at Bell, but not holding my breath, as I assume that they will likely blame my hardware set up. If anyone has any other ideas, let me know.
I was having the same issue with the bell Fibe App + Samsung TV, Sonos sound bar and the Apple TV 4k. In the video and sound settings in the general settings on the Apple TV. I switch the audio from Dolby Digital to Dolby Atmos. Everything started working again in the fibe app.
started having the same issue with the bell app. Watching crave channels via the bell app is showing the error but watching crave channels via the crave app does not show the error... I replaced the HDMI cable, still having the issue. My config is appletv+samsung TV (no sound bar)
I removed the ethernet cable and used wifi only and that seems to have fixed the issue. Strange but true.
Thanks very much for the suggestion, the default audio is Dolby Atmos. I also switched the audio to digital then back to atmos, but, unfortunately, the problem persists. Take care. Mike
Apple tv 4k 2nd gen hdcp error
