Scroll function - Music app - Mac OS Ventura
Scroll function is not working properly on my music app
Macbook Air m2 - Mac OS ventura
Plz help if anyone has a solution or any advice
MacBook Air, macOS 13.1
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Scroll function is not working properly on my music app
Macbook Air m2 - Mac OS ventura
Plz help if anyone has a solution or any advice
MacBook Air, macOS 13.1
Thanks for getting back to us M2_air_newbie,
We appreciate you confirming the troubleshooting has been done, and that you have isolated the issue to apps being in full screen.
To help us continue isolating and troubleshooting, we would like to see if the issue can be replicated in a new user next. Doing this will allow us to remove any potential interference from your personal data, files, software, and settings. You can learn how to set up a new user here: Add a user or group on Mac - Apple Support.
If you're still unable to scroll in full screen in the new user account, we would recommend reaching out to Apple Support directly for more help. They will have access to additional tools and resources that will allow them to assist further with this issue. You can do that here: Get Support.
Have a wonderful day.
Thanks for getting back to us M2_air_newbie,
We appreciate you confirming the troubleshooting has been done, and that you have isolated the issue to apps being in full screen.
To help us continue isolating and troubleshooting, we would like to see if the issue can be replicated in a new user next. Doing this will allow us to remove any potential interference from your personal data, files, software, and settings. You can learn how to set up a new user here: Add a user or group on Mac - Apple Support.
If you're still unable to scroll in full screen in the new user account, we would recommend reaching out to Apple Support directly for more help. They will have access to additional tools and resources that will allow them to assist further with this issue. You can do that here: Get Support.
Have a wonderful day.
Hello M2_air_newbie,
We note that the post is tagged as using macOS 13.1. If you haven't yet, be sure to update to the latest macOS version to ensure the device is using the latest improvements/fixes: Update macOS on Mac - Apple Support
It may also help to try quitting out of the app via the Music menu > Quit Music, and the restart the Mac as normal to give it a quick refresh.
If it still persists, try loading the Mac up in safe mode to rule out any issues caused by login items: Start up your Mac in safe mode - Apple Support
Cheers.
tried all of the above.
the scroll function has started to work only in the smaller window. If i maximise it to full screen then i do't see the scroll bar on the sides.
Same issue being faced on media player apps like Friendly streaming - Netflix.
Can't use scroll bars in full screen mode.
any solution ??
Hey Lindsay_B
thanks a lot for your support.
contacted apple support like you advised and within 20 min they solved the problem for me.
guess it was a bug pertaining to my machine itself and they made me rollback to the previous version of the OS and made me set up the update again. It worked !!
i am comfortably using all apps now and the scroll function is available.
thank you for your support and advice.
cheers!!
Scroll function - Music app - Mac OS Ventura