You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Cannot update from Yosemite as App Store won't accept Apple ID Password.

I have erased my mac, and it has reinstalled to MacOS Yosemite.


Now I wish to update to the latest possible MacOS. I have attached my Apple ID to the Mac, but the App Store does not accept my Apple ID password, leaving me unable to update the MacOS.


I have tried changing password without luck.


I am on a MacBook Pro (Retina, 13-inch, Early 2015)


Has anyone experiences similar issues when erasing? Are there any fixes?

MacBook Pro

Posted on Jan 27, 2023 2:42 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 27, 2023 10:12 AM

Fixed


I ended up updating the MacOS step by step (El Capitan —> Sierra —> High Sierra —> Big Sur) through this site: How to download macOS – Apple Support (UK)


I am now able to access App Store and log in with Apple ID everywhere.


1 reply

Cannot update from Yosemite as App Store won't accept Apple ID Password.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.