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My daughter is in Italy and got a new Italian eSIM card. Her phone is unlocked (we did that before she left) and all the other student are able to have both the Italian and American eSIM cards activated and working. Hers is not and she has to turn one card off for the other to work. The Apple store in Italy has been less than helpful. Thoughts?
iPhone 11 Pro
While you can have multiple eSIM configurations on the device, you only can have two mobile/cellular plans active on the device at the same time. Depending on the device, this can be either SIM+eSIM, or eSIM+eSIM.
See more details here: Using Dual SIM with an eSIM - Apple Support
While you can have multiple eSIM configurations on the device, you only can have two mobile/cellular plans active on the device at the same time. Depending on the device, this can be either SIM+eSIM, or eSIM+eSIM.
See more details here: Using Dual SIM with an eSIM - Apple Support
Thank you for your response. She has two eSIM cards and it is working for others with the same set up. Can you think of what we have done wrong? Everyone else has been able to get their phone to work with both eSIM cards.
It's an iPhone 11Pro. I thought maybe it was because she has an older phone model but some friends have even older phones and both eSim cards are working. This has been frustrating because she did what other people have done and it is just not working. Thank you for your help.
What iPhone model does she use?
Esim cards
