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How can I reset my old Apple ID?

Have an old phone purchsed about 10yrs ago iPhone 5 Model A1428 in Walmart/ATT. Was trying to use it but requires to unlock activation when I try to reset the old apple id is looking for the phone associate and cant remember the number. Can you help reset my old apple ID or remove this iphone 5 from the old account? Please advise waht to do.



[Edited by Moderator] 


Posted on Jan 27, 2023 11:00 AM

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Posted on Jan 27, 2023 11:30 AM

I am guessing by "phone associate" you mean a trusted device, nor can you enter a requested phone number.


If you can’t sign in, access a trusted device, reset your password, or receive verification codes, you can request account recovery to regain access to your account. This article explains how to recover your Apple ID after a waiting period - How to use account recovery when you can’t reset your Apple ID password - Apple Support




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Question marked as Best reply

Jan 27, 2023 11:30 AM in response to jmontan04

I am guessing by "phone associate" you mean a trusted device, nor can you enter a requested phone number.


If you can’t sign in, access a trusted device, reset your password, or receive verification codes, you can request account recovery to regain access to your account. This article explains how to recover your Apple ID after a waiting period - How to use account recovery when you can’t reset your Apple ID password - Apple Support




How can I reset my old Apple ID?

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