You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

How to unlock my old id

Hello. My previous iphone 8 plus was connected to my old id that was attached to my old number, unfortunately i do not have that number anymore so i cant activate my id and unlock my iphone 8 plus because of this. What should i do in this situation? Im from Turkmenistan, we dont have any apple support here. Please help me.



[Email Edited by Moderator]

iPhone 8 Plus

Posted on May 6, 2020 9:46 PM

Reply
Question marked as Top-ranking reply

Posted on May 7, 2020 8:31 AM

See if anything here helps.  If necessary, you can use account recovery as explained in the link at bottom of the article.


Verification code - how to get one and sign in with two-factor authentication.   

5 replies

May 7, 2020 3:45 AM in response to Keyaniya

Note that we are not authorized to remove activation lock under any conditions. Thus, you will need to work with Apple Support. You will need to provide support with your purchase receipt for the new-to-you iPhone 8 with its serial number on it. Here are some support options you can use:


Apple ID Support https://support.apple.com/apple-id

 

Apple ID account security for country-specific and region-specific help https://support.apple.com/en-us/HT204169

 

Get Support: We’re here to help https://getsupport.apple.com/. Go through the options to find the best support option.

May 7, 2020 1:13 PM in response to Keyaniya

 contact Apple ID Support. See the Apple Support articles below for contact information.  


Apple ID - Official Apple Support.    


Contact Apple for help with Apple ID account security - Apple Support.   (Link doesn’t always load)  


Get Support          Work through the screens to get a chat option. 


Apple Support schedule phone call


https://twitter.com/AppleSupport


Serial number – Find of your Apple product

How to unlock my old id

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.