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Can't remember my security questions.

It all comes back to answering one of the the questions for me to restore my security question. So dumb.

Posted on Jan 28, 2023 11:10 AM

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Question marked as Top-ranking reply

Posted on Jan 28, 2023 12:59 PM

Hello,


If you get a message about not having 'sufficient information', you will not be able to reset your security questions.* Realize that several years ago Apple transitioned to using to two factor authentication instead of security questions and has been encouraging users to switch to the newer security system. Your next recourse will be try to change to two factor authentication as outlined in this article --> Two-factor authentication for Apple ID - Apple Support Follow the instructions in the section "Turn on two-factor authentication for your Apple ID"


If you wish to speak with Apple about this, contact with Apple ID account security using the information in this document --> Contact Apple for help with Apple ID account security - Apple Support


____

*Dec. 2022 post by Apple Community Specialist K_Faith in the thread I’ve tried resetting my security question… - Apple Community

"If you’ve forgotten your security questions, there isn’t a way for Apple to reset them for you, or another way to access your account. You would need to create a new Apple ID, which also means you won’t have access to previous purchases or data stored in iCloud."



3 replies
Question marked as Top-ranking reply

Jan 28, 2023 12:59 PM in response to Sy625

Hello,


If you get a message about not having 'sufficient information', you will not be able to reset your security questions.* Realize that several years ago Apple transitioned to using to two factor authentication instead of security questions and has been encouraging users to switch to the newer security system. Your next recourse will be try to change to two factor authentication as outlined in this article --> Two-factor authentication for Apple ID - Apple Support Follow the instructions in the section "Turn on two-factor authentication for your Apple ID"


If you wish to speak with Apple about this, contact with Apple ID account security using the information in this document --> Contact Apple for help with Apple ID account security - Apple Support


____

*Dec. 2022 post by Apple Community Specialist K_Faith in the thread I’ve tried resetting my security question… - Apple Community

"If you’ve forgotten your security questions, there isn’t a way for Apple to reset them for you, or another way to access your account. You would need to create a new Apple ID, which also means you won’t have access to previous purchases or data stored in iCloud."



Jan 28, 2023 1:03 PM in response to Sy625

From what I have read on the forums, Apple will not help you reset Security Questions. Apple hasn't used security questions for 5 years now, has been constantly telling people to switch to two factor authentication, and if you still use them out of choice then you are now also accepting responsibility for any issues that arise should you forget them. They may try to help you switch to Two Factor Authentication but you will still have to be able to prove to them you are the true owner of the account.

Can't remember my security questions.

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