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New iphone passcode error

I was starting up my new iphone and before setting the password, in the middle of the startup process, i switched it off and now it has a password and i dont know it

iPhone SE (Gen 3)

Posted on Jan 28, 2023 6:09 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 29, 2023 12:38 AM

Hi if the password you have forgot is your Apple ID then you can follow this support article.If you have forgotten your Apple ID password – Apple Support (UK)

If it’s the passcode to get in to your iPhone you will need to reset it using DFU mode, but you will need a Mac or PC (with iTunes)

  1. Turn on your ‌iPhone‌ if it isn't already.
  2. Connect it to your computer using a Lightning to USB cable.
  3. On your ‌iPhone‌, press the Volume Up button immediately followed by the Volume Down button.
  4. Next, press and hold the Side button (or power button) until your ‌iPhone‌'s screen turns black.
  5. Release the Side button and then hold down both the Side button and Volume Down button together for approximately five seconds.
  6. Now release the Side button, but continue to press the Volume Down button. The screen should remain black.
  7. Wait for Finder or iTunes to automatically launch. You'll see a message prompt saying Your Mac or PC has detected an ‌iPhone‌ in recovery mode. You must restore this ‌iPhone‌ before it can be used." If you don't see the message, repeat the steps above.

If all goes well you can follow the prompts to restore your iPhone, once completed the iPhone will automatically come out of DFU mode and you can setup your iPhone again.


1 reply
Question marked as Top-ranking reply

Jan 29, 2023 12:38 AM in response to Dineli

Hi if the password you have forgot is your Apple ID then you can follow this support article.If you have forgotten your Apple ID password – Apple Support (UK)

If it’s the passcode to get in to your iPhone you will need to reset it using DFU mode, but you will need a Mac or PC (with iTunes)

  1. Turn on your ‌iPhone‌ if it isn't already.
  2. Connect it to your computer using a Lightning to USB cable.
  3. On your ‌iPhone‌, press the Volume Up button immediately followed by the Volume Down button.
  4. Next, press and hold the Side button (or power button) until your ‌iPhone‌'s screen turns black.
  5. Release the Side button and then hold down both the Side button and Volume Down button together for approximately five seconds.
  6. Now release the Side button, but continue to press the Volume Down button. The screen should remain black.
  7. Wait for Finder or iTunes to automatically launch. You'll see a message prompt saying Your Mac or PC has detected an ‌iPhone‌ in recovery mode. You must restore this ‌iPhone‌ before it can be used." If you don't see the message, repeat the steps above.

If all goes well you can follow the prompts to restore your iPhone, once completed the iPhone will automatically come out of DFU mode and you can setup your iPhone again.


New iphone passcode error

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