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Photoshop Issue

Hello. I purchased a mockup for prints I am selling. The folder includes the PSD and 2 video files. When I open the PSD file it asks me to link the video ‘’CurtainVid.mov’’ which I do but I get the attached error message. I thought the video file was maybe corrupt and downloaded it again but same issue. It won’t play in QuickTime either and states ‘’This file contains some media that isn’t compatible with QuickTime Player.’’ Any ideas? I am running an M1 Mac Mini and Ventura 13.0 with Photoshop 24.1.1. Thanks in advance.

Posted on Jan 29, 2023 2:41 AM

Photoshop Issue

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