Apple ID verification for strange email

I have just upgraded my mobile iOS to 16.3 after the upgrade, I have been frequently prompted to enter the password for a strange email in the settings. Is there any reason for this issue ?


[Image Edited by Moderator to Remove Personal Information]

iPhone 12

Posted on Jan 30, 2023 5:31 AM

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5 replies

Feb 1, 2023 7:53 AM in response to Mohamed_Khaled

Hi Mohamed_Khaled,


Thanks for the additional information regarding your unknown Apple ID pop-up.


The next step is to check to see if this email is an alias on your Apple ID and remove it if needed. Please go to the "Personal Information" section, then Reachable At to check on the Manage your Apple ID website.


If it is not listed, then you will need to reach out to the AppleCare support team via this link for continued assistance: Topic Selection - Apple Support

 

Take Care!

Jan 31, 2023 5:00 PM in response to Mohamed_Khaled

Hello Mohamed_Khaled,


Thank you for using Apple Support Communities. The first thing you're gonna want to do is to make sure you check your settings and confirm that Apple ID isn't signed in. This resource can guide you through which settings to check: Sign in with your Apple ID - Apple Support


You can also check the following these steps:

1.) Tap on Settings

2.) Tap on your name

3.) Tap on Media & Purchases, then on View Account.


This will allow you to confirm that the correct Apple ID is being used in the App Store.


If you're unable to locate that Apple ID in your iCloud Settings or Media & Purchases settings, then you might want to consider reaching out to Apple Support for help. They might have to investigate this issue further with you. You can use this link to reach them: Get Support


Thank you for using Apple Support Communities.


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Apple ID verification for strange email

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