Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Apple Family Sharing Ask To Buy Not Working

I had set up a guardian / child account via Apple Family Sharing & had no issues until 1-2 months ago. The child account with my child's apple id is signed into my child's iPad. I control via my own iPhone (signed in with my apple ID). We have ask to buy set up in Apple Family Sharing. For some reason, over the past 1-2 months, whenever my child attempts to download and app or purchase something in app & submits an ask to buy request it never shows up on my phone. Usually there is no error message, the ask to buy request seems to process but we just are not getting the request on my iphone. Any help would be appreciated

iPhone 13 Pro Max

Posted on Jan 30, 2023 4:58 PM

Reply
Question marked as Best reply

Posted on Jan 30, 2023 7:53 PM

If Ask to Buy isn't working, read the suggestions in the document: If Ask to Buy isn't working - Apple Support about looking for the request in Messages or Notification Center.


Make sure notifications haven't been disabled. This article discusses notifications: Use notifications on your iPhone or iPad - Apple Support

and this one Change notification settings on iPhone - Apple Support


Make sure the software is up to date on all devices involved.


Sometimes it helps to have the devices involved take a fresh look at settings:

● Try signing out of accounts and back in again.

Sign out of iCloud on your iPhone, iPad, iPod touch, Apple TV, or Mac - Apple Support

Sign in with your Apple ID - Apple Support

● Restarting is a simple step that can resolve many unexpected behaviors.

iPhone: Restart your iPhone - Apple Support then choose your model.

iPad: Restart your iPad - Apple Support

Mac: Ways to start up your Mac - Apple Support


If a problem persists, particularly over several days, try contacting Apple for assistance:


Click here --> Choose your country or region - Official Apple Support Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.


or:


"See a list of Apple phone numbers around the world."

Click here --> Contact Apple for support and service - Apple Support



3 replies
Question marked as Best reply

Jan 30, 2023 7:53 PM in response to sroth92

If Ask to Buy isn't working, read the suggestions in the document: If Ask to Buy isn't working - Apple Support about looking for the request in Messages or Notification Center.


Make sure notifications haven't been disabled. This article discusses notifications: Use notifications on your iPhone or iPad - Apple Support

and this one Change notification settings on iPhone - Apple Support


Make sure the software is up to date on all devices involved.


Sometimes it helps to have the devices involved take a fresh look at settings:

● Try signing out of accounts and back in again.

Sign out of iCloud on your iPhone, iPad, iPod touch, Apple TV, or Mac - Apple Support

Sign in with your Apple ID - Apple Support

● Restarting is a simple step that can resolve many unexpected behaviors.

iPhone: Restart your iPhone - Apple Support then choose your model.

iPad: Restart your iPad - Apple Support

Mac: Ways to start up your Mac - Apple Support


If a problem persists, particularly over several days, try contacting Apple for assistance:


Click here --> Choose your country or region - Official Apple Support Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.


or:


"See a list of Apple phone numbers around the world."

Click here --> Contact Apple for support and service - Apple Support



Jan 30, 2023 7:54 PM in response to sroth92

Here is a solution where editing the name of a mobile device resolved recent occurrences of this issue. It has worked for at least 6 users (and likely more who never provided feedback). It isn't something that Apple has in its documentation so I am putting it in a second post for those who are willing to explore beyond Apple's official solutions.


Go to: Settings > General > About > Name

Change the name

Then "Done" and retry.


Apple Family Sharing Ask To Buy Not Working

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.