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User profile for user: mambye
mambye Author
User level: Level 1
4 points

lost/stolen iphone

My iphone has been stolen. So I called my phone carrier spectrum. I wanted to get a new phone with my apple care I had with it but they told me you guys handle that problem so I wanted to file a report for a new iphone. my serial number is RP******6H9 for the phone. can you guys plz text me back that phone was a lot and I don't want to just give up easily. I tried tracking it but I think they removed the chip in it and also powered it off so that's why I can't track it on find my iphone. so I just want to hear back from you guys thanks.



[Personal Information Edited by Moderator]

Posted on Jan 30, 2023 5:56 PM

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User profile for user: sberman
sberman
User level: Level 10
268,251 points

Posted on Jan 30, 2023 6:01 PM

mambye wrote:

I wanted to get a new phone with my apple care I had with it but they told me you guys handle that problem so I wanted to file a report for a new iphone.

The only way Apple would be involved would be if you specifically purchased AppleCare+ with Theft and Loss coverage. If you did, proceed as follows:

iPhone Theft and Loss Claims - Official Apple Support


If you have standard AppleCare, there is nothing anyone can do for you … except the general guidance:

If your iPhone, iPad, or iPod touch is lost or stolen - Apple Support


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User profile for user: sberman
sberman
User level: Level 10
268,251 points

Jan 30, 2023 6:01 PM in response to mambye

mambye wrote:

I wanted to get a new phone with my apple care I had with it but they told me you guys handle that problem so I wanted to file a report for a new iphone.

The only way Apple would be involved would be if you specifically purchased AppleCare+ with Theft and Loss coverage. If you did, proceed as follows:

iPhone Theft and Loss Claims - Official Apple Support


If you have standard AppleCare, there is nothing anyone can do for you … except the general guidance:

If your iPhone, iPad, or iPod touch is lost or stolen - Apple Support


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lost/stolen iphone

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