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Baires2023 Author

Level 1

18 points

Pixelated image with Apple TV app in smart TV

Why is the picture totally distorted when using Apple TV app in my smart TV

BRAVIA4KGBATV3,

Posted on Jan 30, 2023 9:29 PM

Top-ranking reply

AdvisorMP

Community Specialist

Posted on Feb 1, 2023 2:29 PM

Thanks for reaching out Baires2023,

It sounds like you're running into some display quality issues with your Apple TV. We can help.

A great place to start is with these steps to Adjust video and audio settings on Apple TV:

You can adjust video settings, such as format, frame rate matching, or test your HDMI connection for any problems.

1. Open Settings on Apple TV.

2. Go to Video and Audio.

3. Do any of the following:

- Set the video output format: Select Format, then choose the resolution, frame rate, and dynamic range settings for video playback.

- Turn on dynamic range matching: Apple TV can automatically switch the dynamic range setting during playback to match the dynamic range of the video content. Select Match Content, then turn on Match Dynamic Range.

- Check your HDMI connection: Apple TV can run a test to see if there are any problems with your HDMI connection. Select Check HDMI Connection, then follow the onscreen instructions.

- Recalibrate your display: If you’re having display issues, you can select Reset Video Settings to recalibrate your TV display.

Hope this helps.

Take care.

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Pixelated image with Apple TV app in smart TV

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