Pixilated image on all Apple TV programs

Hi

i am a subscriber to Apple TV but I have a Samsung smart Tv. All my programs are pixelated. Must I own an Apple TV to watch Apple TV programs?????

thanks

robin

Posted on Sep 15, 2023 1:51 AM

Reply
Question marked as Best reply

Posted on Sep 18, 2023 4:49 AM

All my [Apple TV] programs are pixelated.

Please try resetting the Apple TV app. Reset the Apple TV app - Apple Support

Else see what applies from the Samsung support pages: An app is not working on my Samsung TV - Samsung Support

  1. Cold reboot the TV,
  2. Update the TV system software, if available,
  3. Delete and reinstall the misbehaving app, if supported for that app,
  4. Reset the ‘Smart Hub’ (I think like a factory reset for the apps part of the TV).


Must I own an Apple TV to watch Apple TV programs?

That shouldn’t be needed. The app editions for third party devices were created to not limit access to Apple TV box users only.

1 reply
Question marked as Best reply

Sep 18, 2023 4:49 AM in response to RobinJill

All my [Apple TV] programs are pixelated.

Please try resetting the Apple TV app. Reset the Apple TV app - Apple Support

Else see what applies from the Samsung support pages: An app is not working on my Samsung TV - Samsung Support

  1. Cold reboot the TV,
  2. Update the TV system software, if available,
  3. Delete and reinstall the misbehaving app, if supported for that app,
  4. Reset the ‘Smart Hub’ (I think like a factory reset for the apps part of the TV).


Must I own an Apple TV to watch Apple TV programs?

That shouldn’t be needed. The app editions for third party devices were created to not limit access to Apple TV box users only.

Pixilated image on all Apple TV programs

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