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Level 1

4 points

Pixilated image on all Apple TV programs

i am a subscriber to Apple TV but I have a Samsung smart Tv. All my programs are pixelated. Must I own an Apple TV to watch Apple TV programs?????

thanks

robin

Posted on Sep 15, 2023 1:51 AM

Top-ranking reply

Community+ 2024

Level 10

142,890 points

Posted on Sep 18, 2023 4:49 AM

All my [Apple TV] programs are pixelated.

Please try resetting the Apple TV app. Reset the Apple TV app - Apple Support

Cold reboot the TV,
Update the TV system software, if available,
Delete and reinstall the misbehaving app, if supported for that app,
Reset the ‘Smart Hub’ (I think like a factory reset for the apps part of the TV).

Must I own an Apple TV to watch Apple TV programs?

That shouldn’t be needed. The app editions for third party devices were created to not limit access to Apple TV box users only.

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