Why is my app saying payment not completed
When I’m trying to download an app it keeps saying payment not completed. But I can download on my iPad and then I can add to my iPhone from the cloud.
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User profile for user:
Gena_D
User level:
Community Specialist
Hello Klary1286,
We have a great support article that might help with this. Please take a look at it here: If your payment method is declined in the App Store or iTunes Store. Follow this guidance:
"How to complete your purchase if a payment failed or was declined
- On your iPhone or iPad, open the Settings app.
- Tap your name.
- Tap Payment & Shipping.
- Add a different payment method and remove the old one.
- Try to complete your purchase.
If you still can't make a purchase
- You might have an unpaid order. Learn how to pay an unpaid order.
- Contact your financial institution.
- You might need to ask your financial institution to allow international purchases on your debit or credit card.
- If you want to know why a debit card, credit card, or other payment method was declined, speak with your financial institution. Apple doesn't have information about why the payment method was declined.
- In some countries and regions, your payment method might be declined because of changes to local law. Learn about billing and purchases in Europe or what to do if your card is declined in India.
- Still need help? Contact Apple Support."
We hope this helps. Let us know if we can assist with anything else at all. Take care.