Can't add eSim on iPhone 13

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Level 1

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Can't add eSim on iPhone 13

I have iphone 13 and I want to add esim but the option of adding add mobile plan is not shown. So I cannot add the esim!! is there any solution to this issue

iPhone 13

Posted on Jan 31, 2023 8:25 AM

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Answer 1

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Phil0124

Community+ 2024

Level 10

205,375 points

Jan 31, 2023 11:48 AM in response to Makarushko

This A2634(MLDW3CH/A) is a Chinese model. The Chinese government does not allow eSims, as such devices meant for that region do not support eSims.

Your iPhone 13 supports 2 physical SIM cards only.

click here ➜ Using Dual SIM with two nano-SIM cards - Apple Support

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Answer 2

Jan 31, 2023 9:02 AM in response to Makarushko

Here are some Apple documents on subject.

Find wireless carriers and worldwide service providers that offer eSIM service - Apple Support

Using Dual SIM with an eSIM - Apple Support

About eSIM on iPhone - Apple Support

If Dual SIM with eSIM isn't working on your iPhone - Apple Support

If you can't set up an eSIM on your iPhone - Apple Support

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Answer 3

Makarushko Author

Level 1

6 points

Jan 31, 2023 11:37 AM in response to Phil0124

I bought iPhone in Belarus.

Model number is A2634(MLDW3CH/A).

I attached screenshot of mobile data. There is no “add eSim” button(((

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Answer 4

Jan 31, 2023 9:09 AM in response to Makarushko

Where was this iPhone purchased? What is the model number shown in Settings ➜ General ➜ About ➜ Model?

What do you see when you go to Settings ➜ Mobile? Do you see a second physical sim?

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Answer 5

Makarushko Author

Level 1

6 points

Feb 2, 2023 4:04 AM in response to Phil0124

Thank you very much!

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Can't add eSim on iPhone 13

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