My airpo pro case is not charging. One at piece was charging slower than the other also.

My airpo pro case is not charging. One at piece was charging slower than the other also. Tried different cables and flat chargers.

Posted on Jan 31, 2023 11:33 AM

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Question marked as Top-ranking reply

Posted on Feb 2, 2023 9:47 AM

Hello sindy198,


We understand that your AirPods Pro case is not charging as expected. We'd like to provide you with a few steps that may help resolve this issue:


  1. Reset your AirPods as shown here: How to reset your AirPods and AirPods Pro

2. Charge your AirPods for 15 minutes: If your AirPods won’t charge

3. Check the battery percentage of your AirPods with your iPhone, iPad, iPod touch, or Mac: Charge your AirPods and learn about battery life



If the battery status does not increase for your case, we suggest that you reach out to Apple directly. This could indicate that there is a hardware issue with your AirPods Pro. You can follow this link to get them serviced:

AirPods Replacement, Repair, & Service


Thanks for connecting with Apple Support Communities.

Best wishes!

1 reply
Question marked as Top-ranking reply

Feb 2, 2023 9:47 AM in response to sindy198

Hello sindy198,


We understand that your AirPods Pro case is not charging as expected. We'd like to provide you with a few steps that may help resolve this issue:


  1. Reset your AirPods as shown here: How to reset your AirPods and AirPods Pro

2. Charge your AirPods for 15 minutes: If your AirPods won’t charge

3. Check the battery percentage of your AirPods with your iPhone, iPad, iPod touch, or Mac: Charge your AirPods and learn about battery life



If the battery status does not increase for your case, we suggest that you reach out to Apple directly. This could indicate that there is a hardware issue with your AirPods Pro. You can follow this link to get them serviced:

AirPods Replacement, Repair, & Service


Thanks for connecting with Apple Support Communities.

Best wishes!

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My airpo pro case is not charging. One at piece was charging slower than the other also.

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