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Safari won’t load my social media accounts specifically Facebook and instagram . Message says wrong address or timed out

if Safari won’t load Facebook or instagram and says the address is wrong but everything else works . I have tried deleting and re loading apps , clearing data , turning device on and off nothing helps ?

iPhone 12 Pro Max, iOS 16

Posted on Jan 31, 2023 12:14 PM

Reply
Question marked as Top-ranking reply

Posted on Feb 2, 2023 10:27 AM

Hello anitastacey,



Thanks for choosing the Apple Support Communities. It sounds like one of two things may be wondering your ability to open social media on your iPhone. Either you have restrictions turned on that don't allow it, or you have a configuration profile installed that may be hindering the ability to access those websites. Below are resources on each. Check both, and see if turning off restrictions or removing any configuration profiles may resolve the issue.




Use parental controls on your child's iPhone, iPad, and iPod touch - Apple Support



"Prevent web content

iOS and iPadOS can automatically filter website content to limit access to adult content in Safari and other apps on your device. You can also add specific websites to an approved or blocked list, or you can limit access to only approved websites. Follow these steps:

  1. Go to Settings and tap Screen Time.
  2. Tap Content & Privacy Restrictions and enter your Screen Time passcode. 
  3. Tap Content Restrictions, then tap Web Content.
  4. Choose Unrestricted Access, Limit Adult Websites, or Allowed Websites. 

Depending on the access you allow, you might need to add information, like the website that you want to restrict."



Install or remove configuration profiles on iPhone - Apple Support


We hope this helps.


Cheers!


1 reply
Question marked as Top-ranking reply

Feb 2, 2023 10:27 AM in response to anitastacey

Hello anitastacey,



Thanks for choosing the Apple Support Communities. It sounds like one of two things may be wondering your ability to open social media on your iPhone. Either you have restrictions turned on that don't allow it, or you have a configuration profile installed that may be hindering the ability to access those websites. Below are resources on each. Check both, and see if turning off restrictions or removing any configuration profiles may resolve the issue.




Use parental controls on your child's iPhone, iPad, and iPod touch - Apple Support



"Prevent web content

iOS and iPadOS can automatically filter website content to limit access to adult content in Safari and other apps on your device. You can also add specific websites to an approved or blocked list, or you can limit access to only approved websites. Follow these steps:

  1. Go to Settings and tap Screen Time.
  2. Tap Content & Privacy Restrictions and enter your Screen Time passcode. 
  3. Tap Content Restrictions, then tap Web Content.
  4. Choose Unrestricted Access, Limit Adult Websites, or Allowed Websites. 

Depending on the access you allow, you might need to add information, like the website that you want to restrict."



Install or remove configuration profiles on iPhone - Apple Support


We hope this helps.


Cheers!


Safari won’t load my social media accounts specifically Facebook and instagram . Message says wrong address or timed out

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