Etrecheck report, 2019 imac, failing hard drive?
2019 imac,3.6 ghz, i9, 128 gb, Pro Vega 48, 1tb SSD, laggy as heck.
I did an EtreCheck, major issue is failing hard drive. Can anyone have a look to confirm?
Thanks!
David
iMac 27″, macOS 10.12
2019 imac,3.6 ghz, i9, 128 gb, Pro Vega 48, 1tb SSD, laggy as heck.
I did an EtreCheck, major issue is failing hard drive. Can anyone have a look to confirm?
Thanks!
David
iMac 27″, macOS 10.12
Welcome!
Major Issues:
Anything that appears on this list needs immediate attention.
Failing hard drive - This computer has a hard drive that appears to be failing.
I see EtreCheck has flagged your SSD as failing, as confirmed by:
Performance:
Write speed: 21 MB/s - ⚠️
Read speed: 130 MB/s - ⚠️
Those values should be around 1500 MB/s - 2000 MB/s.
To begin, Use Apple Diagnostics to test your Mac - Apple Support. Let us know the results of the diagnostics.
Next, run DriveDx. DriveDx can check the physical health of your internal SSD and flag any errors it finds. If DriveDx finds errors, make sure you have a Time Machine backup, and schedule a Genius Bar appointment with Apple Support.
If DriveDx finds no errors, see if disconnecting all external storage devices improves performance. Occasionally, an external storage device may have a conflict with your Mac and cause poor performance.
Next, try operating your Mac in Safe mode. Safe mode can help you to determine whether an issue is caused by software that loads as your Mac starts up: How to use safe mode on your Mac - Apple Support. Let your Mac sit in Safe mode for approximately half an hour. Then, restart back into normal mode and test.
After Safe mode, try using a different user account on your Mac. For testing purposes, create a new, test user account: Set up users, guests, and groups on Mac - Apple Support. Observe performance in this new user account.
If the performance issue persists, run First Aid on your startup disk. First Aid in Disk Utility can find and repair errors related to the formatting and directory structure of a Mac disk: How to repair a Mac disk with Disk Utility - Apple Support.
Jack
Welcome!
Major Issues:
Anything that appears on this list needs immediate attention.
Failing hard drive - This computer has a hard drive that appears to be failing.
I see EtreCheck has flagged your SSD as failing, as confirmed by:
Performance:
Write speed: 21 MB/s - ⚠️
Read speed: 130 MB/s - ⚠️
Those values should be around 1500 MB/s - 2000 MB/s.
To begin, Use Apple Diagnostics to test your Mac - Apple Support. Let us know the results of the diagnostics.
Next, run DriveDx. DriveDx can check the physical health of your internal SSD and flag any errors it finds. If DriveDx finds errors, make sure you have a Time Machine backup, and schedule a Genius Bar appointment with Apple Support.
If DriveDx finds no errors, see if disconnecting all external storage devices improves performance. Occasionally, an external storage device may have a conflict with your Mac and cause poor performance.
Next, try operating your Mac in Safe mode. Safe mode can help you to determine whether an issue is caused by software that loads as your Mac starts up: How to use safe mode on your Mac - Apple Support. Let your Mac sit in Safe mode for approximately half an hour. Then, restart back into normal mode and test.
After Safe mode, try using a different user account on your Mac. For testing purposes, create a new, test user account: Set up users, guests, and groups on Mac - Apple Support. Observe performance in this new user account.
If the performance issue persists, run First Aid on your startup disk. First Aid in Disk Utility can find and repair errors related to the formatting and directory structure of a Mac disk: How to repair a Mac disk with Disk Utility - Apple Support.
Jack
Apple diagnostics turned up nothing. DriveDX also showed no issues. The safe mode process didn't change anything. Ran disk utilities and same read write speeds. Ran black magic speed check and same super slow write /read. 16.6 and 220.5. Called Apple, they couldn't screen share, software issue on their side. Taking it in Saturday for SSD replacement. (I assume anyway)
Thanks again to all who answered!
David
David,
It appears you bought your iMac as a refurbished unit. Your AppleCare warranty is in-effect until 2024 so simply call AppleCare, explain the problem, what troubleshooting you have done and they will replace the SSD while it is still covered.
This can really slow the computer:
2023-01-27 15:55:44 photoanalysisd High CPU Use
Executable: /System/Library/PrivateFrameworks/PhotoAnalysis.framework/Versions/A/Support/photoanalysisd
See this article on what that is and how to deal with it:
It was a hunch that you bought it refurbished because of the AppleCare's expiration date which expires in 2024, which means you would have had to have bought the computer in 2021 which would be VERY odd for a new 2019. Where exactly did you buy it?
Ah, direct from Apple, custom build. Apple care was set to expire but apparently they have a new policy where you keep paying beyond the original expiration and they keep covering. Literally just renewed, lucky this time!
Thanks
David
Thanks Jack, I'll get on it, much appreciated.
David
Thanks Allan, I'll check it out.
Actually I ordered it and bought it new, at least I thought I did. How can you tell if it's refurbished?
Thanks
Etrecheck report, 2019 imac, failing hard drive?