Etrecheck report, 2019 imac, failing hard drive?

2019 imac,3.6 ghz, i9, 128 gb, Pro Vega 48, 1tb SSD, laggy as heck.

I did an EtreCheck, major issue is failing hard drive. Can anyone have a look to confirm?

Thanks!


David


iMac 27″, macOS 10.12

Posted on Jan 31, 2023 2:03 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 31, 2023 3:33 PM

Welcome!


Major Issues:
Anything that appears on this list needs immediate attention.
Failing hard drive - This computer has a hard drive that appears to be failing.

I see EtreCheck has flagged your SSD as failing, as confirmed by:

Performance:
Write speed: 21 MB/s - ⚠️
Read speed: 130 MB/s - ⚠️

Those values should be around 1500 MB/s - 2000 MB/s.


To begin, Use Apple Diagnostics to test your Mac - Apple Support. Let us know the results of the diagnostics.


Next, run DriveDx. DriveDx can check the physical health of your internal SSD and flag any errors it finds. If DriveDx finds errors, make sure you have a Time Machine backup, and schedule a Genius Bar appointment with Apple Support.


If DriveDx finds no errors, see if disconnecting all external storage devices improves performance. Occasionally, an external storage device may have a conflict with your Mac and cause poor performance.


Next, try operating your Mac in Safe mode. Safe mode can help you to determine whether an issue is caused by software that loads as your Mac starts up: How to use safe mode on your Mac - Apple Support. Let your Mac sit in Safe mode for approximately half an hour. Then, restart back into normal mode and test.


After Safe mode, try using a different user account on your Mac. For testing purposes, create a new, test user account: Set up users, guests, and groups on Mac - Apple Support. Observe performance in this new user account.


If the performance issue persists, run First Aid on your startup disk. First Aid in Disk Utility can find and repair errors related to the formatting and directory structure of a Mac disk: How to repair a Mac disk with Disk Utility - Apple Support.


Jack

9 replies
Question marked as Top-ranking reply

Jan 31, 2023 3:33 PM in response to dgpaints

Welcome!


Major Issues:
Anything that appears on this list needs immediate attention.
Failing hard drive - This computer has a hard drive that appears to be failing.

I see EtreCheck has flagged your SSD as failing, as confirmed by:

Performance:
Write speed: 21 MB/s - ⚠️
Read speed: 130 MB/s - ⚠️

Those values should be around 1500 MB/s - 2000 MB/s.


To begin, Use Apple Diagnostics to test your Mac - Apple Support. Let us know the results of the diagnostics.


Next, run DriveDx. DriveDx can check the physical health of your internal SSD and flag any errors it finds. If DriveDx finds errors, make sure you have a Time Machine backup, and schedule a Genius Bar appointment with Apple Support.


If DriveDx finds no errors, see if disconnecting all external storage devices improves performance. Occasionally, an external storage device may have a conflict with your Mac and cause poor performance.


Next, try operating your Mac in Safe mode. Safe mode can help you to determine whether an issue is caused by software that loads as your Mac starts up: How to use safe mode on your Mac - Apple Support. Let your Mac sit in Safe mode for approximately half an hour. Then, restart back into normal mode and test.


After Safe mode, try using a different user account on your Mac. For testing purposes, create a new, test user account: Set up users, guests, and groups on Mac - Apple Support. Observe performance in this new user account.


If the performance issue persists, run First Aid on your startup disk. First Aid in Disk Utility can find and repair errors related to the formatting and directory structure of a Mac disk: How to repair a Mac disk with Disk Utility - Apple Support.


Jack

Feb 1, 2023 10:25 AM in response to Jack-19

Apple diagnostics turned up nothing. DriveDX also showed no issues. The safe mode process didn't change anything. Ran disk utilities and same read write speeds. Ran black magic speed check and same super slow write /read. 16.6 and 220.5. Called Apple, they couldn't screen share, software issue on their side. Taking it in Saturday for SSD replacement. (I assume anyway)

Thanks again to all who answered!


David


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Etrecheck report, 2019 imac, failing hard drive?

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