I have a MacBook Air and video is lagging on zoom calls, you tube, Netflix. I checked and wifi connection is good. Looking to troubleshoot

I have a MacBook Air and video is lagging on zoom calls, you tube, Netflix. I checked and wifi connection is good. Looking to troubleshoot


MacBook Air (M2)

Posted on Jan 31, 2023 3:02 PM

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Question marked as Top-ranking reply

Posted on Feb 2, 2023 12:48 PM

Hi runnderdaddoc,


Thanks for posting in Apple Support Communities. Since this happens with multiple apps and sites, there may be an underlying issue like storage or memory usage. We'd recommend starting with the guidance from If your Mac runs slowly - Apple Support which can help you identify any issues.

• Your computer’s startup disk may not have enough free disk space. To make disk space available, you can move files to another disk or an external storage device, then delete files you no longer need on the startup disk. macOS can also help you optimize storage by storing files in the cloud and helping you identify files you no longer need. Choose Apple menu  > System Settings, then click General in the sidebar (you may need to scroll down). Click Storage on the right, then click the storage recommendations you want to use. 
• An app you’re using may require more memory than your Mac has easily available. You can use Activity Monitor to see how much memory your Mac and apps are using. See View memory usage in Activity Monitor. Also see the documentation that came with the app to find out its system requirements.
Quit any app that isn’t compatible with your Mac. For example, an app may require a different processor or graphics card. See the documentation that came with the app for information about its system requirements.
• To see what processor your computer has, choose Apple menu > System Settings, click General  in the sidebar, then click About on the right.
• To see which graphics card your computer has, choose Apple menu > System Settings, then click General in the sidebar. Click About on the right, then click System Report. Click Graphics/Displays to see the name of the graphics card installed your computer.
• Quit any apps you’re not using.
If you have problems with your disk, use Disk Utility to verify and try and fix any issues.

All the best.

1 reply
Question marked as Top-ranking reply

Feb 2, 2023 12:48 PM in response to runnderdaddoc

Hi runnderdaddoc,


Thanks for posting in Apple Support Communities. Since this happens with multiple apps and sites, there may be an underlying issue like storage or memory usage. We'd recommend starting with the guidance from If your Mac runs slowly - Apple Support which can help you identify any issues.

• Your computer’s startup disk may not have enough free disk space. To make disk space available, you can move files to another disk or an external storage device, then delete files you no longer need on the startup disk. macOS can also help you optimize storage by storing files in the cloud and helping you identify files you no longer need. Choose Apple menu  > System Settings, then click General in the sidebar (you may need to scroll down). Click Storage on the right, then click the storage recommendations you want to use. 
• An app you’re using may require more memory than your Mac has easily available. You can use Activity Monitor to see how much memory your Mac and apps are using. See View memory usage in Activity Monitor. Also see the documentation that came with the app to find out its system requirements.
Quit any app that isn’t compatible with your Mac. For example, an app may require a different processor or graphics card. See the documentation that came with the app for information about its system requirements.
• To see what processor your computer has, choose Apple menu > System Settings, click General  in the sidebar, then click About on the right.
• To see which graphics card your computer has, choose Apple menu > System Settings, then click General in the sidebar. Click About on the right, then click System Report. Click Graphics/Displays to see the name of the graphics card installed your computer.
• Quit any apps you’re not using.
If you have problems with your disk, use Disk Utility to verify and try and fix any issues.

All the best.

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I have a MacBook Air and video is lagging on zoom calls, you tube, Netflix. I checked and wifi connection is good. Looking to troubleshoot

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